Overview
Service Center Administrator Jobs in Pretoria, South Africa at Pepkor Lifestyle
Job Title:
Service Center Administration
Position Summary
We are seeking a skilled and experienced individual to join our team as a Service Center Administration. The successful candidate will be responsible for overseeing the day-to-day operations of our service center, providing administrative support to our technicians, and ensuring the highest level of customer satisfaction.
Key Responsibilities
Manage the service center operations, including scheduling appointments, preparing work orders, and maintaining inventory records
Provide administrative support to service technicians, such as ordering parts and coordinating service calls
Coordinate with customers to schedule service appointments and address any concerns or complaints
Ensure that all service center policies and procedures are followed, including warranty repairs and service contracts
Monitor and track service center performance metrics, such as response times and customer satisfaction ratings
Assist in the training and development of service center staff, including on-the-job training and mentoring
Maintain a clean and organized work environment, including managing supplies and equipment
Perform other duties as assigned by management
Qualifications
High school diploma or equivalent required;
Associate’s or Bachelor’s degree preferred
Minimum of 2 years of experience in a service center or administrative role
Strong organizational and time management skills
Excellent communication and customer service skills
Proficient in Microsoft Office and other relevant software applications
Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously
Knowledge of automotive or equipment repair industry is a plus
If you meet the qualifications and are interested in joining our team as a Service Center Administration, please
submit your resume
and cover letter for consideration.
Seniority level
Entry level
Employment type
Contract
Job function
Other
Industries
Retail
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Title: Service Center Administrator
Company: Pepkor Lifestyle
Location: Pretoria, South Africa
Category: Administrative/Clerical (Office Administrator/ Coordinator, Admin Assistant)
