Overview

Customer Care Jobs in Richards Bay, KwaZulu-Natal at Isibanisezwe Holdings

Role Overview

Isibanisezwe Holdings is seeking a professional and customer-focused Customer Care team member to support positive customer experiences and maintain high service standards. This role is responsible for assisting customers with enquiries , resolving issues efficiently, and ensuring every interaction reflects the company’s commitment to quality service.

The successful candidate will play an important role in building customer trust, strengthening relationships, and contributing to overall customer satisfaction.


Key Responsibilities

  • Respond to customer enquiries in person, by phone, and through email in a timely and professional manner

  • Provide accurate information about products, services, processes, and policies

  • Handle customer complaints, concerns, and service issues with patience and professionalism

  • Resolve customer problems efficiently or escalate complex matters to the appropriate department

  • Maintain clear and accurate records of customer interactions, transactions, and resolutions

  • Follow up with customers to ensure issues have been resolved satisfactorily

  • Work closely with internal teams to address service-related concerns and improve the customer experience

  • Monitor recurring customer issues and share feedback to support service improvements

  • Ensure all customer interactions are handled in line with company standards and procedures

  • Support administrative tasks related to customer service operations when required


Requirements

  • Grade 12 / Matric or equivalent qualification

  • Previous experience in a customer service, customer care, call center, or client support role

  • Strong verbal and written communication skills

  • Good interpersonal skills with the ability to engage with a wide range of customers

  • Problem-solving ability and a calm approach when handling complaints or difficult situations

  • Good organisational and time management skills

  • Ability to work accurately and efficiently in a structured work environment

  • Basic computer literacy, including email, Microsoft Office, and customer record systems

  • Professional attitude with a strong commitment to service excellence

  • Ability to work on-site in Richards Bay, South Africa


Nice to Have

  • Experience working in a customer-facing role within a corporate or service-driven environment

  • Familiarity with customer relationship management systems

  • Additional training in customer service or client relations


What Success Looks Like

  • Customers receive prompt, helpful, and respectful support

  • Issues are resolved efficiently with a high level of professionalism

  • Customer records are maintained accurately and consistently

  • Service feedback is communicated effectively to support continuous improvement

  • Positive customer experiences contribute to stronger client relationships and company reputation


Work Environment

This is an on-site role based in Richards Bay, South Africa. The position requires regular interaction with customers and internal teams, making professionalism, reliability, and communication essential to daily success.


Growth Opportunity

This role offers the opportunity to build strong customer service expertise, develop problem-solving and communication skills, and grow within a business that values responsive service and positive customer relationships.

Title: Customer Care

Company: Isibanisezwe Holdings

Location: Richards Bay, KwaZulu-Natal

Category:

 

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