Overview
Team Leader – Retention Day Shift Jobs in Cape Town, Western Cape 7441 at Lead Capital Group
Full Job Description
As a Team leader your role is to oversee performance of a team by providing leadership, coaching and support to your team and develop plans to achieve the individual, team and business targets. This individual must have a good understanding of sales techniques and the ability to motivate employees within their team at all times.
KEY ACCOUNTABILITIES. RESPONSIBILITIES OF ROLE
Managing a team of sales agents
Optimizing sales and conversions
Coaching, mentoring and managing objections
Managing agent compliance in line with best industry practice
Data workflow management
Providing feedback on agents
Ensuring smooth work flow of teams
Alerting management of any issues on shift should they arise
provides daily direction and communication to employees so that clients are called in a timely, efficient and knowledgeable manner.
Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
Provides statistical and performance feedback and coaching on a regular basis to each team member.
Writes and administers performance reviews for skill improvement.
Is available for employees who experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution.
Ensures employees have appropriate training and other resources to perform their jobs.
Responds to and resolves employee relations issues expressed by team members.
Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.
Works as a member/leader of special or ongoing projects that are important to area/process improvement.
Shares continual responsibility for deciding how to manage the employees, ensuring calls are handled efficiently and effectively.
Establishes work procedures and processes that support the company and departmental standards, procedures and strategic directives.
Uses appropriate judgment in upward communication regarding department or employee concerns.
Ensuring the QA is listening to the right agents and know what to listen for
KNOWLEDGE, SKILLS, EXPERIENCE REQUIRED
2-3 years experience in sales environment
Familiar with Sales processes, techniques and technology
Computer literacy (MS Office applications and G-Suite) at advanced level
Leadership
Motivation
Coaching and Mentoring
Hardworking
Goal setting and Achievement
Multitasking
Numeracy
The below will be considered for all Internal applicants:
Duration of service – the candidate needs to be employed with the business for at least 6- months or longer
The candidate should not currently be on any EP stage
Behavior, attendance and, consistent performance will be taken into consideration
Title: Team Leader – Retention Day Shift
Company: Lead Capital Group
Location: Cape Town, Western Cape 7441
Category:
