Overview
Team Leader : Publishing Jobs in Cape Town, South Africa at TFG Financial Services
Telemarketing Day Team Leader :
Publishing
A challenging position exists within the Financial Services Call Centre for a self-motivated and assertive individual to lead, manage and coach a team of sales agents in a fast-paced and dynamic working environment.
Your responsibilities would include:
Achievement of the team’s targets/KPI’s in line with the Brand(s) product requirements.
Ensuring compliance standards & legislative requirements are adhered to and met against agreed quality benchmarks.
Managing relationships with internal & external stakeholders to achieve the desired outcome.
Consistent focus & improvement of client service delivery.
Ensuring that reports are analysed & compiled accurately to provide feedback on individual and overall team performance.
The ideal candidate will need:
Management related qualification [advantageous]
2 years management experience
Be willing to commit to continuous learning
To be computer literate [MS Office & Intermediate Excel]
Sound understanding & application of people management procedures [e.g. IR, coaching]
Ability to work independently as well as within a team dynamic
To be highly driven & motivated
Strong analytical & numerical ability
High attention to detail & ability to effectively problem solve
To influence & persuade the relevant stakeholders
To meet deadlines/targets in a pressurised environment
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Title: Team Leader : Publishing
Company: TFG Financial Services
Location: Cape Town, South Africa
Category: Management (General Management, Retail & Store Manager, Account Manager, Operations Manager)
