Overview
Sales Team Leader Jobs in Randburg, Gauteng 2194 at IsonXperiences
Full Job Description
Outbound sales: Team leader
The purpose of the Team Leader: Outbound Sales is to lead, supervise, coach and mentor high paced outbound Contact Centre Agents in conjunction with the Contact Centre objectives and as such establishing excellent and consistent standard of service and compliance from the Agents.
The Team Leader will create an effective support team and cultivate strong business relationships within the iSON Xperiences functions, amongst both internal and external stakeholders and as such ensuring that all SLAs are met and/or delivered all the time every time.
The Team Leader is required to manage the performance of the individuals in his/her team through daily interactions, statistical analysis and call monitoring. This includes providing appropriate coaching and development techniques to ensure enhancement in performance and development of everyone. In addition, the Team Leader is required to assume a supportive/nurturing role and build rapport with each team member to optimize performance and productivity.
Team Management: Dynamic leading and managing a team of +- 15 agents
Planning and reporting: compiling reports
Learning & Development: Assessing training needs
Dynamic leading and managing sales agents.
On-the-go performance management, monitoring and driving targets.
Provide leadership and focus to the Agents ensuring everyone is highly focused and that morale and motivation is in line with the achievement of sales targets.
Interfacing with internal support teams as and when required.
Adhering to the attendance and leave management process.
Fostering teamwork by means of demonstrating interest and skill in getting the team to work together.
Coaching team to ensure that their delivery and outputs meets the required standards.
Managing and motivating Agents through different forums
Adhering to general compliance with strong quality measures
Ensuring performance reviews are carried out with Contact Centre Agents weekly.
Adhering to call centre best practice and internal processes and procedures
Daily management of absenteeism within the team
Supporting the Contact Centre Manager and compliance with all Contact Centre initiatives to ensure delivery of SLA’s and performance targets.
Ensuring that all Agents reach daily sales targets.
Requirement
Minimum matric or NQF equivalent
Relevant tertiary qualification advantageous
Leadership or management skills
People Skills
Good Salesmanship
Customer Service Skills
High Energy Level
Honesty and trustworthy
Knowledge on a Variety of Products
Product knowledge
Communication skills
Active listening skills
Rapport-building skills
Time-management skills
Organizational skills
Problem-solving skills
Experience
· No less than 3 years Call Centre sales agent experience in an Outbound environment, Attend to inbound and outbound calls.
· Short term or Long term experience
Job Type: Full-time
Work Location: In person
Application Deadline: 2025/07/14
Title: Sales Team Leader
Company: IsonXperiences
Location: Randburg, Gauteng 2194
Category:
