Overview
Receptionist, Shipping and General Office Clerk Jobs in Hustisford, WI at Berlon Industries
Receptionist, Shipping and General Office Clerk
Work Hours – 8:00am – 4:30pm M-F
We are looking for a dedicated Receptionist, Shipping, and General Office Clerk who would enjoy providing an exceptional resolution experience for a growing business. The candidate will have demonstrated success in Customer Service in a manufacturing or distribution environment. This position will also assist in a variety of purchasing, matching packing lists with vendor invoices, and miscellaneous clerical duties. Experience in Quickbooks and Excel required
Duties and Responsibilities:
- Data entry of customer orders
- Provide exceptional customer service in everyday activities with internal and external customers via phone, fax, and email.
- Receive inbound calls of customer requests and provide resolution to customer concerns.
- Inside Sales
- Prepares shipments for customer or commercial pick-up; determine the most economical and efficient shipping method;
- Prepare bills of lading; check items to be shipped against work orders to ascertain that quantities, destination, and routing are correct
- Track shipments and/or customer claims of lost shipments; initiate proof of delivery documents.
- Communicates with other company departments in a respectful, friendly manner, always supplying accurate and complete information to their inquiries or when requesting information from them to assist with a customer question or need.
- Provides appropriate support as requested to reps, distributors, sales managers, or team members from other areas of the company.
- Clerical activity such as: Special projects, issuing product returns/credits/debits.
- Research for payment discrepancies, shortages, checking available stock, tracking shipments, updating customers on existing orders, etc.
- Sort, collate, and file records and all corresponding documentation.
- Process invoices.
- Enter cash receipts.
- Make collection calls/prepare monthly statements.
- Accounts Payable entry.
- Review/match P.O. with receiving documents and vendor invoices to determine accuracy.
- Record discrepancies or damages of shipments and notifies carrier and/or supplier.
- Minimum Job Requirements: Completed degree(s) from an accredited institution is recommended but may be substituted for experience. High school diploma or GED, at least 2 years of experience that is directly related to the duties and responsibilities specified.
- Uses sound judgment and has a sense of urgency toward on-time task completion
- Proven ability to handle customer issues while staying composed and having a professional attitude and demeanor
- Knowledge of postal or commercial shipping methods and procedures.
- Ability to utilize computers for tracking, ordering, shipping, and receiving.
- Knowledge of Quickbooks or related accounting software
- Knowledge of Microsoft tools
- Self-motivated team player, positive attitude, and the ability to work well with a multitude of departments, with minimal supervision.
- Good verbal and written communication skills
Job Type: Full-time
Pay: $19.00 – $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
Experience:
- QuickBooks: 2 years (Required)
- Microsoft Excel: 2 years (Required)
Work Location: In person
Title: Receptionist, Shipping and General Office Clerk
Company: Berlon Industries
Location: Hustisford, WI
Category:
