Overview
Public Safety Dispatcher Supervisor Jobs in Yerington, NV at Lyon County
To be considered for this position, an application MUST be submitted through our website: www.lyon-county.org/jobs
Lyon County is accepting applications for a full-time, non-exempt Public Safety Dispatch Supervisor. This position is responsible for dispatch staff and shift operations, ensures compliance with policies and procedures, oversees dispatch systems, and performs 9-1-1 and public safety dispatch duties as needed. Responsibilities include staffing, training, scheduling, performance management, emergency call handling, resource dispatch, records, and administrative support.
Qualifications
- High school diploma/GED and 2 years of public safety dispatch experience, or equivalent education, training, and experience.
- Typing speed of 45 corrected words per minute.
- Ability to work 8- or 12-hour shifts, including nights, weekends, holidays, overtime, and rotating shifts.
Required Certifications
- EMD
- NCJIS/NCIC
- Communications Training Officer (CTO)
- ATAC certification within 8 months of employment
Salary Range*:
- $33.98 – $54.37 per hour (Employee/Employer Paid PERS Retirement)
- $28.39 – $45.43 per hour (Employer Paid PERS Retirement)
*Employees is this classification typically start at the beginning of the salary range, with opportunities for salary advancement based on merit.
Lyon County offers an excellent benefits package, including:
- Medical – County pays 100% for employee coverage plus 50% spouse/dependent coverage
- Dental, Vision – County pays 100% of employee only, dependent coverage at employee’s cost
- Retirement benefits via the Nevada Public Employees Retirement System
- Twelve paid holidays
- Paid vacation and sick leave
- Flexible spending programs for child care and unreimbursed medical expenses
- Voya deferred compensation program
To be considered for this position, an application MUST be submitted through our website: www.lyon-county.org/jobs
Closes: Monday, August 31, 2026
SUMMARY OF JOB PURPOSE: Responsible for supervising staff and operations of a designated shift at the dispatch center; ensures compliance with policies, procedures, and standards to enable the safety of all public safety responders and the public; performs dispatcher duties as required.
ESSENTIAL FUNCTIONS: This class specification lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.
- Supervises directs the activities of assigned staff; coordinates, prioritizes and assigns tasks and projects; tracks and reviews work progress and activities; participates in the recruitment and selection of staff; undertakes disciplinary action as required; conducts performance evaluations; coordinates scheduling of staff to ensure proper operational coverage.
- Oversees operations to identify needs; ensures compliance with regulations; trains staff as required.
- Ensures that all equipment and systems are operating and functioning within defined parameters and regulatory requirements; maintains and updates systems and troubleshoots equipment and applications to identify operational problems and issues; reports and oversees technical repairs.
- Performs duties of communications specialist as required; receives, screens, and takes appropriate action on all emergency service calls to include 911 calls from the public requesting law enforcement, fire and EMS; determines nature and location of emergency, determines priority, dispatches emergency responders/units as necessary in accordance with established department policies and procedures; relays pertinent information to various law enforcement and emergency services officers in a concise, organized and understandable manner.
- Monitors telephone and radio traffic; ensures that calls are handled in accordance with rules and regulations; maintains audio tapes and document records and prepares copies and reports as requested.
- Assists in investigations of citizen and interdepartmental complaints and implements proper resolution to any issues that may arise; provides information, instructions and assistance to the public.
- Assists Director with the development of goals, objectives, policies and procedures; ensures compliance with and effectively implements policies and procedures; attends and conducts meetings and training sessions as required; performs department accounting duties as assigned.
- Contributes to the efficiency and effectiveness of the unit’s service to its customers by offering suggestions and directing or participating as an active member of a work team.
- Represents the County with dignity, integrity, and a spirit of cooperation in all relationships with staff and the public.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and Experience:
High School diploma/GED; AND two (2) years of public safety dispatch experience; OR an equivalent combination of education, training and experience.
Required Knowledge and Skills
Knowledge of:
- Principles and practices of employee supervision.
- Practices of developing teams, motivating employees and maintaining employee morale.
- Radio-telephone operations and procedures.
- Procedures used in operating Computer Aided Dispatch and 9-1-1 systems.
- Policies and procedures of receiving and processing emergency calls.
- Computer systems/software currently used in the Communications Department.
- Geographic features and directional information.
- Law enforcement codes, practices and methods.
- City, state and federal laws as they apply to public safety dispatching.
- Call screening techniques and phone etiquette.
- Standard office practices and procedures, including records management.
- Communicating effectively in oral and written forms.
- Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone.
Skill in:
- Planning, assigning, reviewing, and evaluating the work of assigned staff.
- Training staff in work procedures and policies.
- Working under pressure, exercising good judgment and making sound and timely decisions in emergency and non-emergency situations.
- Understanding and following oral and written instructions.
- Communicating clearly and concisely in writing during emergency and non-emergency situations.
- Recalling, identifying, and categorizing information.
- Performing the full range of public safety dispatching and 9-1-1 duties.
- Effectively listening to, communicating with, and eliciting information from upset, emotional and irate individuals.
- Dealing successfully with a variety of individuals from various socioeconomic, ethnic and cultural backgrounds, in person and over the telephone.
- Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
REQUIRED CERTIFICATES, LICENSES, AND REGISTRATIONS:
Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.
- EMD certification
- NCJIS/NCIC certification
- ATAC training and certification within eight (8) months of date of employment
- Communications Training Officer Certification
PHYSICAL DEMANDS & WORKING ENVIRONMENT:
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Mobility to work in a typical office setting and use standard office equipment; stamina to remain seated for extended periods of time; strength to lift and carry up to 20 pounds; vision to read printed materials and a computer screen, and hearing and speech to communicate in person, over the telephone and over the radio.
Work is performed in a high call volume emergency dispatch environment, where there is limited opportunity for physical movement and the dispatcher must remain alert and responsive while observing computer display screen for uninterrupted periods of time; may be subject to extended work periods without relief, periods of high call volume, and stressful situations. #ind
Pay: $33.98 – $54.37 per hour
Benefits:
- Dental insurance
- Dependent health insurance coverage
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- On-the-job training
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Title: Public Safety Dispatcher Supervisor
Company: Lyon County
Location: Yerington, NV
Category:
