Overview
Online Support Staff – In-Store Fulfilment Jobs in Cape Town, Western Cape at The Spot
Full Job Description
Job Title: Online Support Staff – In-Store Fulfilment
Department: Operations – Fulfilment
Location: Cape Town (Various Dispensary Locations)
Job Type: Full-Time | Shift-Based | 4–6 Days/Week (Including Sundays)
Reports To: OPerations Manager
Role Overview
We’re looking for reliable, detail-oriented Online Support Staff to join our growing fulfilment team. Based in-store at one of our Cape Town locations, you will ensure that online customer orders are accurately packed and dispatched in a timely manner. This is a full-time, shift-based role best suited to individuals who thrive in a structured, high-performance environment.
Key Responsibilities
Order Fulfilment & Packaging
Receive orders from the online sales team via WhatsApp or a central order tracker
Pick and pack items accurately based on order details
Use plain packaging and label each parcel with customer details
Perform final quality control before dispatch
Driver Dispatch & Coordination
Prepare orders for pickup by store drivers
Brief drivers on delivery addresses and order details
Log dispatch data such as order ID, driver name, and dispatch time
Notify the online team when each order leaves the store
Inventory Communication & Exception Handling
Alert the online team when stock is low or unavailable
Suggest product alternatives and await approval
Report missed or delayed driver pickups
Monitor packing materials and request replenishment as needed
End-of-Shift Reporting
Submit a daily shift report to the Online Sales Manager and Operations Manager
Reports should include:
Number of orders packed and dispatched
Any delivery delays or failed deliveries
Product availability or substitutions
General notes or observations from the shift
Shift Structure
This is a rotational shift role. Staff work 4–6 days per week, including alternating weekends, in compliance with the Basic Conditions of Employment Act (BCEA).
Shift A
08:15 – 15:45
Includes a 30–60 minute lunch break
Shift B
15:15 – 22:30
Includes a 30–60 minute dinner break
Minimum Requirements
Matric (Grade 12 certificate)
Able to work shifts, weekends, and public holidays
Able to stand for long periods and lift up to 10kg
Proficiency in WhatsApp, Google Sheets, and email
Clear verbal and written communication
Team player with attention to detail and reliability
Experience in retail, fulfilment, or logistics preferred
Knowledge of cannabis products is a plus but not required
What We Offer
Be part of a growing and innovative cannabis retail business
Gain experience in e-commerce fulfilment and logistics operations
Structured shift scheduling and fair rotation
Career growth opportunities within a fast-paced company
Job Types: Full-time, Permanent
Pay: R5 000,00 – R6 000,00 per month
Work Location: In person
Application Deadline: 2025/06/07
Title: Online Support Staff – In-Store Fulfilment
Company: The Spot
Location: Cape Town, Western Cape
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