Overview
Online Sales Assistant Jobs in Cape Town, Western Cape at The Spot
Full Job Description
Job Title: Online Sales Assistant Location: Head Office, Cape Town Department: Online Sales Job Type: Full-Time | Shift-Based | 5 Days/Week (Including Sundays) Reports To: Online Sales Manager
Role Overview
We are seeking a highly organized and proactive Online Sales Assistant to join our fast-paced e-commerce operations team. Based at our Head Office in Cape Town, this role is central to ensuring all online orders are processed, allocated to stores, and communicated to customers accurately and efficiently.
You’ll be responsible for coordinating order flow between our Shopify storefront and six physical store locations, while maintaining high standards of customer service, issue resolution, and internal reporting.
Key Responsibilities
Order Processing & Management
Monitor and manage incoming orders via Shopify in real time
Verify payment statuses and flag any suspicious or duplicate orders
Maintain accurate records of orders and communications
Order Allocation & Store Coordination
Allocate each order to the appropriate store based on location and inventory
Share order details with store teams via WhatsApp, including full delivery instructions
Log and track order allocation using Google Sheets or internal dashboards
Customer Communication
Notify customers when their orders have been dispatched
Use standardized messaging templates to ensure consistency and professionalism
Respond to basic queries or escalate as needed
Delivery & Dispatch Oversight
Coordinate with store teams to monitor order dispatch times
Log dispatch and delivery statuses for each order
Proactively resolve or escalate delivery delays
Issue Management & Reporting
Handle customer complaints, refund requests, and delivery issues
Escalate complex concerns to the Online Sales Manager
Submit end-of-shift reports covering:
Orders processed
Delivery issues
Escalations or complaints
Operational anomalies
Shift Structure & Hours
This is a shift-based role which includes Sunday coverage. Staff are scheduled for 5 working days per week.
Shift
Time Slot
Duration
Notes
A
08:15 – 15:15
7 hrs
Mon–Sun (Rotating)
B
15:00 – 22:30
7.5 hrs
Mon–Sun (Rotating)
Skills & Competencies Required
Strong written and verbal communication skills
Ability to multitask and manage multiple platforms simultaneously
High attention to detail and order accuracy
Proficiency in using Shopify, WhatsApp, Google Sheets, and email
Excellent time management and problem-solving skills
Ability to remain calm under pressure and respond quickly in a high-volume setting
Minimum Requirements
Matric certificate
1–2 years’ experience in e-commerce, customer service, dispatch, or similar roles
Proficiency in English (multilingual candidates welcomed)
Knowledge of cannabis retail or other regulated product environments is a plus
Willingness to work weekends, public holidays, and peak periods on rotation
Working Conditions
Office-based role (Cape Town Head Office)
Shift-based, with rotational Sunday and public holiday coverage
Requires high responsiveness and order volume management during peak periods
Adherence to customer privacy, security, and compliance protocols is essential
How to ApplySubmit your updated CV and a brief motivation letter via Indeed or to the HR email listed in this posting. Only shortlisted candidates will be contacted.
Application Deadline: 6 June 2025
Job Types: Full-time, Permanent
Pay: R6Â 000,00 – R7Â 000,00 per month
Work Location: In person
Application Deadline: 2025/06/07
Title: Online Sales Assistant
Company: The Spot
Location: Cape Town, Western Cape
Category:
