Overview

Field Service Technician Jobs in East London, South Africa at ELCB Information Services (Pty) Ltd

The Field Service Technician is responsible for providing onsite technical support across a suite of technology products, outsourced services, and customer-specific solutions.

This role ensures the proper installation, maintenance, and troubleshooting of deployed systems while maintaining a high standard of customer service. The technician will also be responsible for identifying and resolving hardware issues, maintaining accurate documentation, and reporting key findings to support ongoing service improvement.

Duties & Responsibilities

  • Onsite Technical Support

    • Conduct site inspections and prepare installation designs based on requirements.

    • Install and configure technical solutions, ensuring functionality and customer satisfaction.

    • Provide post-installation training and onsite support for issue resolution.

  • SLA Management

    • Ensure service delivery meets or exceeds defined SLA targets.

    • Resolve technical faults within agreed time frames or elevate when necessary.

    • Support proactive issue identification to minimize repeat service calls.

  • Administration & Reporting

    • Accurately document site activities, fault resolutions, and service outcomes.

    • Participate in relevant meetings and maintain awareness of process updates.

    • Use mobile tools and systems to manage job cards and report case statuses.

  • Stock & Inventory Management

    • Maintain and manage boot stock in alignment with operational needs.

    • Conduct regular stock checks and submit reports as scheduled.

    • Return faulty stock and ensure all inventory activity follows internal processes.

  • Health & Safety Compliance

    • Follow all health and safety standards, including PPE usage.

    • Complete required safety audits and maintain emergency equipment.

    • Promote a safe working environment through compliance with all regulations.

  • Vehicle Management

    • Operate company vehicle in line with fleet policies and legal requirements.

    • Conduct routine vehicle inspections and report any issues promptly.

    • Plan travel routes efficiently to support timely service delivery.

Desired Experience & Qualification

  • A+ and N+ Certification or other relevant technical qualifications (Advantageous)

Disclaimer

EE Disclaimer: All positions will be filled in accordance with the company’s Employment Equity plan. We encourage people with disabilities to apply.

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Title: Field Service Technician

Company: ELCB Information Services (Pty) Ltd

Location: East London, South Africa

Category:

 

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