Overview
IT Manager Jobs in Johannesburg, South Africa at Ennismore
HYDE Johannesburg Rosebank is aunique opportunityto experience a one-of-a-kind lifestyle hotel brand.
The hotel is a festival-inspired food lovers paradise and showcase for music and nightlife, featuring 131 rooms with natural textures and artisan touches.
The hotel boasts a range of luxurious rooms each meticulously designed to provide the utmost comfort and style.
Job Description
Job Purpose
The IT Manager is responsible for ensuring the efficient operation and maintenance of all computer systems and data communications activities in the hotel. He/she forecasts technology requirements and upgrades to existing technology to improve effectiveness of installed systems. He/she executes hotel and corporate systems strategies in the property.
The IT manager must develop and execute IT strategies, always ensure efficiency and establish equipment security both online and onsite.
Primary Responsibilities
General Responsibilities
Ensure critical systems, specifically Front Office Property Management System, Food & Beverage, Guest Wi-Fi, Building IT Needs and other critical computer systems, are available twenty-four (24) hours per day.
Ensure effective support for other systems, including back-office, Sales, Catering, Marketing and Talent & Culture applications.
Act as the hotel’s liaison with both hardware and software suppliers, including coordination of maintenance agreements between hotel, suppliers and Corporate.
Establish and maintain user procedures and hardware familiarization for all systems.
Coordinate any new system implementation, update or upgrade with hotel staff and hardware or software suppliers.
Assist individual departments in setting up computer training for their individual departmental needs.
Establish and maintain system security procedures consistent with control requirements and corporate policy.
Maintain accurate records of systems files; software and hardware problems and service requirements.
Develop and maintain, in cooperation with the Purchasing Department, a supplier and product list for all stock.
Establish and maintain backup procedures for all systems to ensure protection from loss of data and ensure backups are carried out in accordance with corporate and local policies.
Provide all IT user support for guests and hotel users.
Conduct system audits at properties to maintain standardization and identify and correct problems before they occur. Make recommendations to Corporate where problems may become serious and more extensive action needs to be taken.
Customer Specific Responsibilities
Ensureguest satisfactionby performing such duties as attending to their requests and inquiries courteously and efficiently.
Ensure that all IT related duties are performed and completed with minimal interruption and inconvenience to guests, and the service operation.
If spoken to, acknowledge guests using the appropriate levels of discretion and the correct forms of address.
Report or hand in any property belonging to the guest left lying open in the room.
Ensure that areas where jobs are undertaken are left properly clean and ready for use.
Always display a polite and gracious manner.
People Specific Responsibilities
Support a culture ofservice excellenceand delivery taking pride in the work, taking personal responsibility for work, payingattention to detail, innovating, taking initiative, and working competently and confidently as one team.
Attend and participate in all t…
Title: IT Manager
Company: Ennismore
Location: Johannesburg, South Africa
Category: IT/Tech
