Overview
Front Office Supervisor Jobs in Cape Town, South Africa at Morea House
The Front Office Supervisor at Morea House Hotel plays a pivotal role in delivering outstanding guest experiences by supervising the day-to-day operations of the front desk. This individual ensures that guests receive prompt, professional, and personalized service while maintaining the hotel’s standards of excellence. The role also involves supporting and leading the front office team, handling guest concerns, and assisting with administrative tasks.
Key Responsibilities:
Oversee daily front office operations including guest check-in/check-out, reservations, and concierge services.
Ensure the highest level of guest satisfaction by anticipating needs and handling inquiries or complaints promptly and professionally.
Supervise, train, and motivate front office team members to deliver exceptional service.
Assist with scheduling shifts and managing team coverage to maintain efficient operations.
Handle cash, billing, and room charges accurately; ensure proper financial procedures are followed.
Liaise with housekeeping, maintenance, and other departments to ensure a seamless guest experience.
Monitor front office supplies and equipment, placing orders as needed.
Maintain a strong presence at the front desk during peak times to support the team and guests.
Uphold hotel policies, procedures, and health and safety standards.
Qualifications & Experience:
Minimum of 2–3 years in a front desk or customer service role, preferably in a hotel setting.
Prior supervisory or team leadership experience is a strong advantage.
Excellent communication and interpersonal skills.
Proficiency with hotel management software (e.g., Opera, Protel, or similar systems).
Strong problem-solving skills and the ability to remain calm under pressure.
Title: Front Office Supervisor
Company: Morea House
Location: Cape Town, South Africa
Category: Hospitality / Hotel / Catering (Hotel Front Desk, Hospitality & Tourism, Front Desk/Receptionist, Guest Services)
