Overview
Field Trainer Jobs in Western Cape at Smollan
Key Responsibilities and Deliverables:
Facilitation of Training Sessions
Deliver practical modular training on current handsets and handsets that have low rate of sale
Writing and marking of tests
Plan open sessions at regional Service Provider premises
Consolidate and record all events on events calendar in the office
Manage training diaries in accordance to Training Specialist in region
Attend Network data training to acquire knowledge on customer data
Attend weekly Samsung Product Consultant meetings where possible to get knowledge of what
is taking place infield
Attend meetings with Samsung trainers where necessary
Attend conference calls where necessary to gain national insight on responsibilities based on
GTM
Training Implementation
Assess client requirements
Assess user level
Develop a training plan in order to close skills gap to include geographical area considerations,
associated delivery resource etc.
Deliver solutions/products training on time
Conduct FSP training in the relevant Hub
Arrange training logistics (equipment, venues, resources etc.)
Ensure training takes place for relevant teams
Ensure that all calendars are updated 30 days in advance and e-mailed to Supervisor (Hub
Manager) and OSM for visibility including Mall trainings, Call Centre trainings, channel trainings,
Floor Salesman Training and Consumer training noted
Training Delivery
Identify geographical areas associated to training needs
Conduct train-the-trainer workshops with field managers
Train end users – a percentage if it is refresher training but training all end users if it is a new
programme
Oversee and monitor the overall training delivery process
Training Evaluation and Effectiveness
Practically assess users in field
Conduct written tests to assess learning
Assess improvements in quality of data captured as well as on-time project completion
Analysis of training results to assess effectiveness of training
Analysis of training attendance within various channels against rate of sale within channels
Record keeping of all promotional approvals to report on actual expenditure by account and by
channel
Consolidate weekly training figures and report on training delivered
2-3 years’ field marketing experience/Consumer Electronics/Telecommunications
Diploma/NQF level 5
Communication skills (verbal & written)
Time management
Planning & organising skills
Customer service skills
Client service skills
Interpersonal skills
Attention to detail
Title: Field Trainer
Company: Smollan
Location: Western Cape
Category:
