Overview
Customer Support & Inside Sales Specialist – USA Containers Jobs in Home Based at USA Containers
Job description
Customer Support & Inside Sales Specialist
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support & Inside Sales Specialist. In this role, you will ensure that every customer has an exceptional experience when reaching out by phone, email, or text – providing updates, answering questions, and resolving issues promptly and professionally. Beyond inbound support, you’ll also proactively reach out to past customers and interested-but-not-yet-purchased leads to help them find the right products for their next project. This is a hybrid role for someone who genuinely enjoys both taking great care of people and helping grow the business – you’ll be one of our first dedicated hires in this function, with real input into how it’s built.
Responsibilities
- Serve as the primary point of contact for customers via phone, email, and text, ensuring they feel supported and well-informed throughout the order and delivery process.
- Provide timely updates, answer product and shipping questions, and resolve issues with professionalism and care.
- Proactively reach out to past customers and previously interested leads to reintroduce relevant products, follow up on stalled inquiries, and identify cross-sell/upsell opportunities.
- Track and report on outreach activity and outcomes (calls/emails sent, responses, conversions).
- Forward relevant information to logistics/fulfillment as needed.
- Assist with additional administrative tasks as needed.
- Other responsibilities as needed as this role grows
- These are the products we sell + more – https://usacontainers.co/collections/best-sellers
Requirements
- Excellent communication skills in English, both written and verbal, with a professional and friendly demeanor.
- Comfortable making outbound calls and proactively starting conversations — not just responding to inbound requests.
- Resilient and self-motivated; not discouraged by a “no” or a non-response, and able to follow up persistently without being pushy.
- Strong organizational and time management skills with the ability to multitask and prioritize effectively.
- Proficiency with Google Drive (Docs & Sheets) and other Google Workspace tools (Chat, Meet, Calendar, Email, etc.).
- Tech-savvy and quick to adapt to new software and tools (we use Shopify and a CRM you’ll be trained on).
- High attention to detail and accuracy in managing customer and order information.
- A proactive mindset with a commitment to completing tasks thoroughly.
- Nice-to-have: prior sales, upselling, or outbound/appointment-setting experience.
Benefits & Compensation
- $1,000/month for the first 3 months, with a 10% increase after the probation period.
- Performance-based commission on sales sourced through your own outreach, introduced once you’re fully ramped on outbound (details walked through during onboarding).
- Ongoing raises based on performance and company growth.
- Collaborative and supportive work environment.
- Work from home.
- 10 standard paid days off per year.
- Standard American federal holidays off.
- Paid day off on your birthday.
- Earn one additional paid day off for every year you work with us (e.g., 5 extra days after 5 years).
- Equipment provided: start with your own computer, and a company computer will be provided after 3–6 months.
Other
The company is based in the USA.
Start time would be 8:00am MST to 4:30pm MST (Mountain Standard Time):
Job Type: Full-time Work Location: Remote
Pay: From R16 000,00 per month
Application Question(s):
- Please fill out this google form to continue the interview process – https://forms.gle/EvKDxfHNHewhWnmV9
Work Location: Remote
Title: Customer Support & Inside Sales Specialist – USA Containers
Company: USA Containers
Location: Home Based
Category:
