Overview
Customer Service Representative Jobs in Durban, KwaZulu-Natal 4004 at Nutun
Job Title: Customer Service Specialist (Contact Centre)
Company Overview: We are a people-centric organization specializing in outsourced contact centre solutions, with a particular focus on customer lifecycle management. At the heart of our business are our people, who are our most asset. We foster a culture of empowerment and accountability, placing a strong emphasis on skill development, talent management, and career advancement for all employees. Our vibrant, team-oriented environment reflects our passion for creating an exceptional workplace, and it is our collective teamwork that drives our success.
Position Summary: We are seeking a dedicated Customer Service Specialist to join our dynamic contact centre team. The successful candidate will be responsible for delivering outstanding service and contributing to high levels of customer retention. The role requires strong communication skills, a commitment to providing first-call resolution, and the ability to effectively manage customer concerns in a professional manner.
Key Responsibilities:
Strive for first-call resolution, ensuring high-quality service is consistently delivered.
Actively listen to customers’ needs and concerns, offering tailored solutions to address their issues.
Maintain composure and professionalism when dealing with upset customers, ensuring they receive the best possible
Requirements :
-Matric
-2 Years International Call Centre Experience
-Chat /Email Experience
-Energy Experience
Job Type: Full-time
Work Location: In person
Expected Start Date: 2025/05/27
Title: Customer Service Representative
Company: Nutun
Location: Durban, KwaZulu-Natal 4004
Category:
