Overview
Cashier, Customer Service/HelpDesk Jobs in Cape Town, South Africa at Sun International
Job Purpose
Responsible to be the frontline customer service point for facilitating the flow and securing of cash from transactional exchanges with guests, satellite stations and other cash desk areas on the gaming floor (including caions and vault) and to assist with count processes as required, in line with internal professional standards and gaming regulations.
Key Performance Areas
Prepared Work Area
Check work area and ensure all equipment is functioning and ready for service
Check cleanliness of own section or station
Communicate and follow-up on the correction of any equipment faults or defects
Customer Engagement
Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
Interact with guests and provide professional service standards and relevant solutions
Identifies customers and understand their preferences
Educate customers on business unit facilities, products and current promotions
Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary
Count Administration
Clear slot machines on days that count will be performed
Conduct a count for the day
Capture of data into the system
Report on any suspicious transactions
File documentation
Cash Desk Transactions
Handle all player transaction requirements with regards the exchange of cash, chips, vouchers and smart cards and paying out ‘winnings’
Reconciliations (treasury, automated cashier machine, chip) are completed daily
Calculate and execute pay-outs
Accurately conduct financial transactions on the gaming systems
Identifies and escalates suspicious transactions and possible fraudulent activity
Conduct cash-ups and reconcile float at the end of service
Substantiate and report on any float variances
Secure and transport float as required
Guest information and copies of trading and transactional documentation is accurately
recorded in the system
Supporting documents have been generated for auditing purposes
Title: Cashier, Customer Service/HelpDesk
Company: Sun International
Location: Cape Town, South Africa
Category: Customer Service/HelpDesk (Customer Service Rep, Bilingual)
