Overview
Call Centre Agent Jobs in Sandton, Gauteng, South Africa at Santam Business
Title: Call Centre Agent
Company: Santam Business
Location: Sandton, Gauteng, South Africa
What will you do?
Santam Travel Insurance has a position available for a Call Centre Agent who will be based in (Illovo).
What will make you successful in this role?
The successful candidate will be required to market and / or sell short term insurance products to clients as well as intermediaries.
Key Responsibilities
Interact with clients (telephonically or on a face to face level)
Operate in an Inbound call centre environment
Maintain excellent product knowledge
Provide correct, factual information relative to products and benefits in accordance with the requirements laid out by the Financial Advisory and Intermediary Services Act (FAIS ACT).
Be responsible for the administration and processing of documents including but not limited to policies, endorsements, quotations and other supporting documentation
Resolution of verbal and written queries
Ensure a high level of customer service including but not limited to excellent phone etiquette, effective written and verbal communication.
Ad hoc support to management and the sales team as and when required
Qualifications & Experience
Minimum Matric or suitable equivalent
FAIS Accreditation and RE1 (if they have been in the financial industry)
3 years’ experience in the Call centre environment
Skills
Computer literate in MS Office Excel, Word and Outlook
Good interpersonal skills
Good written and telephonic skills
Good command of English language
Service orientated
Attention to detail
Work well under pressure
Outbound experience advantageous
Knowledge
Client Service Orientation
Problem Solving
Decision Making
Resilience
Handling Information
Gathering Information
Oral Communication
