Overview
Call Center Representative Jobs in South Africa at Influx
Title: Call Center Representative
Company: Influx
Location: South Africa
Call Center Representative
Influx provides customer service for brands and tech companies on demand, 24/7, every day of the year (including holidays). To achieve this, our operation consists of agents and managers working around the globe to achieve the company’s objectives.
We’re seeking candidates with a background in customer service and BPO experience to join our growing team
.
Essential Dutie
s:Manage a high volume of Inbound/Outbound Phone, Email & Chat contacts from customers who are calling with questions or need assistance with their issu
esFull understanding of how to deliver a positive customer experience whilst maintaining strict call-handling KP
IsLiaison with other departments to resolve customer issu
esCommunicate effectively and with a positive tone with peers and your manag
erContribute to a high-performance and friendly workplace cultu
reIdentify and assess customers’ needs to achieve satisfacti
onBuild sustainable relationships and trust with customers, clients, and other stakeholders through open and interactive communicati
onAchieve the client and Influx’s KPIs (Call Handling, Email, Chat, CSAT & QA quota
s)Strong knowledge in understanding the importance of maintaining ownership in handling customer complaints, until you feel it is appropriate to escalat
e.Deliver on your promises and obligations to drive an exceptional customer experien
ce
Minimum requireme
ntsMinimum 1 year of proven customer support experience or experience as a call center representative in a BPO environm
entExcellent written and verbal English communication skills, English Language must be clear, with no native acc
entStrong problem-solving and negotiation skills as well as the ability to handle a difficult customer c
allWe operate 24/7 and work on a rotating roster – you must be OK to work weekends on any allocated sh
iftEmpathetic and display the necessary soft skills required for customer supp
ortAbility to take ownership of the situati
onsAble to work in a fast-paced environm
entAbility to multitask and not get frustra
tedTrack record of achieving KPIs and delivering strong CSAT sco
res
BENE
FITSThe flexibility of working from home, this a remote and full-time posi
tionExtensive opportunities to learn from, and work with, high-performing collea
guesCareer opportunities! We’re fast-growing with roles and positions to grow
into
IMPORTANT N
OTES:Influx never asks candidates to make any payment throughout the entire recruitment pro
cess.Successful candidates will be contacted only through email ending with @influx
.com.
