Overview
Call Center Agent Jobs in Johannesburg, Gauteng, South Africa at ExecutivePlacements.com
Title: Call Center Agent
Company: ExecutivePlacements.com
Location: Johannesburg, Gauteng, South Africa
Recruiter:
Greys Personnel
Job Ref:
JHB003030/AR
Date posted:
Tuesday, April 7, 2026
Location:
Sunninghill, South Africa
SUMMARY:
Our client, based in Sunninghill, is seeking a Call Centre Agent to manage inbound and/or outbound customer interactions. The successful candidate will provide support, resolve queries efficiently, and deliver a high standard of customer service. The role requires clear and professional communication across multiple channels, including phone, email, and chat, while maintaining accuracy and efficiency at all times.
POSITION INFO:
Required Skills & Competencies
- Strong verbal and written communication skills.
- Active listening and problem-solving ability.
- Patience and empathy when dealing with customers.
- Basic computer literacy (CRM systems, email, data entry).
- Ability to multitask and work under pressure.
- Attention to detail.
- Teamwork and adaptability.
Key Responsibilities
- Answer incoming calls and respond to customer inquiries.
- Make outbound calls (sales, follow-ups, surveys, or collections).
- Resolve customer complaints and provide appropriate solutions.
- Provide accurate information about products, services, or policies.
- Capture and update customer information in the system.
- Meet performance targets (call handling time, quality, sales, etc.).
- Escalate complex issues to supervisors when necessary.
- Follow scripts, procedures, and compliance guidelines.
- Maintain a high level of customer satisfaction.
Working Conditions
- Shift-based work (including evenings, weekends, or holidays)
How to apply: