Overview
Airport Operations Coordinator (JHB) Jobs in Johannesburg, Gauteng at Fly Safair
Ensure all airports are operating within the policies and procedures set out in the Passenger Services Manuals (PSM);
Assist with updates of the PSM and procedures;
Monitor and schedule initial and recurrent training for all airport stations and call centre staff;
Maintain staff training files and training matrix;
Conduct monthly station visits and provide feedback on service quality;
Monitor, implement and follow-up on Station start-ups;
Perform quality audits on passenger services, ensuring all corrective actions are executed;
Verify that ground handler staff adhere to their standard operating procedures;
Attend ground handling monthly meetings and all other meeting as per the Management request;
Manage and evaluate the service provider/s;
Formulate weekly statistics for all departments e.g. crew, airports, call centre, l.T, etc.;
Assist the Airport Manager to oversee operations during peak seasons;
Assist in the management of flight delays;
Ensure that service providers adhere to established processes and procedures;
Analyse incident report to improve operations;
Recommend disciplinary action to the service providers for non-compliance;
Provide leadership to Supervisors and staff;
Monitor the performance of staff;
Stand in for Airport Manager in his/her absence;
Provide continuous improvement on quality;
Training:
Provide training to the ground handler staff and oversee enhancements in standards through mentoring and coaching;
Provide training to the FlySafair’s Call Centre staff and Airport Ticket Sales agents;
Provide guidance and training regarding customer service-related queries, including telephone etiquette;
Provide training regarding any changes in the FlySafair terms and conditions and Passenger Services manual;
Provide on-the-job Mentoring and coaching to the staff (Service Provider & FlySafair
Liaise with internal and external stakeholders;
Build and maintain relationships with the Ground handler.
Grade 12 or Equivalent (Essential);
Relevant Diploma/Degree (Advantageous);
Assessor and Moderator qualification (Advantageous);
Minimum of 3 years’ Passenger/Customer Services Duty Manager experience (Essential);
Required to assist with irregular operations, as and when required;
Must have experience in airport operations;
Airline System Knowledge;
Computer literate;
Strong interpersonal skills;
Strong leadership skills;
Planning and organizational skills;
Good administrative skills;
Excellent communication skills (verbal and written);
Ability to prioritise;
Deadline driven.
Personal Attributes:
Professional;
High integrity;
Time management;
Function as a member of a team;
Able to work under pressure;
Customer Service orientated.
Application Guideline:
Email applications will not be accepted;
Preference will be given to members of under-represented designated groups;
Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
FlySafair reserves the right:
Not to proceed with this vacancy;
To appoint the selected candidates based on its operational requirements.
Closing Date: 29 May 2025
Title: Airport Operations Coordinator (JHB)
Company: Fly Safair
Location: Johannesburg, Gauteng
Category:
