Overview
ZAF-CSR FC Jobs in Cape Town, South Africa at Teleperformance
Position: ZAF-CSR FC 06022025
Overview
To provide a Simply Brilliant customer experience by professionally and courteously handling all customer
contact in compliance with company directive. To actively promote the Teleperformance Brand by providing
quality customer service at every instance, promoting products and services whilst stimulating revenue for the
business.
Qualifications
Education and Specific Training
Work Experience
Matric
6- 12 months Insurance/Banking/financial services experience
Experience with in a Financial Sector (preferred)
Superior oral and written communication, presentation, and interpersonal skills
Responsibilities
Working as part of a team to ensure the department offers a Simply Brilliant customer
service and seek ways to improve the customer experience
Own the customer relationship and professionally process all customer service calls,
positively and respectfully
Respond to customer questions and resolve customer issues in a timely manner/escalate
where required
Record and verify accurate information from all customer interaction – all details must be
captured in compliance with the Data Protection Act
Ensure a full knowledge of the customer complaint escalation process, adhering to the
process at all times
Maintain company and client confidentiality
Achievement of performance targets as set by the Team Leader to ensure customer
excellence is met
Multi-task by adjusting from one type of call to another without loss of efficiency,
composure or knowledge
Liaise with other departments within your campaign to resolve account queries, technical
and international network related queries
Provide support to Account and Service Managers to ensure consistency and customer
satisfaction
Offer up-sells and cross-sells to callers where appropriate without jeopardising Company
Brand
Maintain a high level of punctuality with consistent and reliable attendance standards
Full participation in personal accreditation in all Accredited Modules, striving for a
minimum pass rate of 90%
To undertake any additional tasks as directed by management in the interest of the
company and the customer
Performance in role will be intrinsically linked to company bonus scheme (Where
applicable)
Title: ZAF-CSR FC
Company: Teleperformance
Location: Cape Town, South Africa
Category: Customer Service/HelpDesk (Customer Service Rep, Customer Success Mgr./ CSM, Bilingual, HelpDesk/Support)
