Overview
ZAF-CSR DT Nightshift Jobs in Cape Town, South Africa at Teleperformance
Position: ZAF-CSR DT Nightshift 10022025
Overview
To provide a Simply Brilliant customer experience by professionally and courteously handling all customer contact in compliance with company directive. To actively promote the Brand by providing quality customer service at every instance, promoting products and services whilst stimulating revenue for the business. To handle day to day customer requests received via different channels of communication and as per Client guidelines.
Qualifications
Education and Specific Training
Matric/ Equivalent
Work Experience
Minimum of 6 months – 12 months’ experience working within a similar service/Sales driven environment. (Technical Support)- preferred
Experience in customer facing technical support. – preferred
Good knowledge of operating systems, email clients – Preferred
Knowledge of and/or solid understanding of Wi-Fi, configuration of cable modems, routers, switches and other networking peripherals.
-Preferred
Competence of the MS Office Suite.
Proven Experience in delivering excellent customer services to internal and external customers
Maintain campaign performance, quality, regulatory and compliance standards
Responsibilities
Handle incoming phone calls and emails from existing and potential business customers on queries relating but not limited to:
Sales and product enquiries, Account and billing queries, service faults, service configuration and troubleshooting.
Provide support to customers while demonstrating excellent customer service skills
Use network monitoring tools to assess and identify issues
Log and escalate faults with relevant contacts and systems to required level of detail
Take ownership of and manage incidents through to resolution
Liaise with various internal support and engineering groups during progression of issues (Data, voice, transmission, NOC etc.)
Manage the prioritization of issues
Liaise with the various Telecoms operators, partner organizations, vendors and IT support representatives in managing issues related to Virgin Media services Main Outputs: (e.g. reports, written correspondence, sales)
Maintain and update customer contact and account details.
Maintain a report on support contact drivers to identify patterns in fault occurrences.
Carry out specific administrative support as requested
Title: ZAF-CSR DT Nightshift
Company: Teleperformance
Location: Cape Town, South Africa
Category: Customer Service/HelpDesk (Technical Support, HelpDesk/Support)
