Overview
Yes Opportunity – Contact Centre Agent – Cape Town Jobs in Western Cape at The Foschini Group
Enter the job market and get a life-changing first working experience in our exciting retail Call centre environment.
Tick the boxes below and you might just get a YES from us!
Aged between 18 to 29 years old
Matric (Preferable)
Available and willing to work a fixed term 12 month contract
Should not have been employed permanently with a single employer continuously for more than 1 year
Should not be studying full time in the year of employment (April 2024 – April 2025)
Should not have participated or been registered on the YES programme before
Transportation for the applicants own account (if applicable)
Responsibilities:
Being an ambassador for our brand and offering amazing Customer experience.
Exceed Customer expectations by identifying and providing them with the best possible solutions.
Actively keeping track of sales performance against target.
Qualifications:
Grade 12 (Matric)
Skills:
Passionate about people is a must.
Target driven and experience focused.
Being an ambassador for our brand and offering amazing Customer experience.
Exceed Customer expectations by identifying and providing them with the best possible solutions.
Actively keeping track of sales performance against target.
Selling a diverse product range and keeping up to date with the latest décor and fashion trends.
Searching out opportunities for making new sales.
Assist with replenishing of stock to ensure the store is ready for our customers at all times.
Competencies and behaviours for success:
Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Effectively building formal and informal relationship networks inside and outside the organization.
Building strong customer relationships and delivering customer-centric solutions.
Making good and timely decisions that keep the organization moving forward.
Anticipating and adopting innovations in business-building digital and technology applications.
Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
Making good and timely decisions that keep the organization moving forward.
Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
Good verbal/ written communication skills and good organisational skills
Strong organizational and planning skills
The ability to multi-task in a fast-paced environment
The ability to work independently
The ability to take initiative
A high level of attention to detail
Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.
Title: Yes Opportunity – Contact Centre Agent – Cape Town
Company: The Foschini Group
Location: Western Cape
