Overview
Workplace Coordinator Jobs in Cape Town, South Africa at Tsebo Solutions Group
Position: Workplace Coordinator (9 Months Fixed Term Contract)
Duties & Responsibilities Customer Experience & Service Delivery
- Ensure a professional, welcoming, and efficient customer experience across all customer-facing touchpoints.
- Act as the primary point of contact for customer experience matters, both internally and externally.
- Monitor service quality and resolve escalations related to services, meetings, and events within scope.
- Identify customer experience risks or issues and proactively report and follow up to resolution.
Team Supervision
- Supervise and coordinate a hospitality team of approximately 3–8 employees, depending on office size.
- Allocate tasks, monitor performance, and support the team to meet service standards and expectations.
- Foster a collaborative, service-oriented team culture aligned with Tsebo values.
Meetings, Events & Hospitality
- Coordinate, support, and oversee onsite meetings and events from planning through to completion.
- Ensure accurate tracking, billing, accounting distribution, and final reconciliation for events.
- Maintain flexibility to support events outside standard operational requirements when needed.
Process, Policy & Compliance
- Support the development, communication, and implementation of standard terms, conditions, and service policies.
- Monitor compliance with existing policies and recommend updates aligned to evolving business needs.
- Ensure all processes and service delivery practices meet required standards and contractual obligations
Continuous Improvement & Technology
- Enablement Stay informed on relevant technologies, systems, supplier trends, and sourcing best practices.
- Identify opportunities to optimise processes through technology and improved operating models.
- Develop, test, and implement continuous improvement initiatives that enhance the customer experience.
- Maintain and update content across relevant multi-channel platforms within scope.
Reporting & Insights
- Analyse customer feedback, social conversations, and service data to identify trends and improvement opportunities.
- Compile and review key performance indicators (KPIs) that measure customer experience impact.
- Support the development and implementation of action plans to improve service performance.
Culture, Engagement & Experience Design
- Contribute ideas and initiatives that promote employee engagement, collaboration, and workplace connection.
- Support creative, proactive experiences that enhance the overall workplace environment.
Skills and Competencies Technical & Functional Skills
- Strong written and verbal communication skills.
- Event coordination and stakeholder management skills.
- Ability to analyse data, KPIs, and customer feedback.
- Comfortable working with technology platforms and digital tools.
- Sound understanding of service delivery processes and compliance requirements.
Behavioural Competencies
- Service-driven with a strong customer focus.
- Collaborative and able to work effectively across multiple teams.
- Adaptable and resilient in a fast-paced, dynamic environment.
- Proactive, organised, and able to manage multiple priorities under pressure.
- Demonstrates integrity, professionalism, and alignment with Tsebo values.
Qualifications
- Diploma or equivalent qualification in Hospitality or a related field.
- Proven experience in customer service, hospitality, or event management (technology or corporate environment preferred).
- Experience coordinating events end-to-end, including planning, execution, and post-event reporting.
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Title: Workplace Coordinator
Company: Tsebo Solutions Group
Location: Cape Town, South Africa
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