Overview
WIP Front Shop Team Leader Jobs in Pretoria, South Africa at Medipost
Responsibilities
- To efficiently direct and control all operational activities at the POS and in the Front Shop.
- Managing a daily employee work schedule to ensure optimal service levels at the POS as well as uphold store standards and housekeeping in the Front Shop.
- To support the achievement of the store’s financial performance by building customer loyalty, ensuring a superior customer experience and the timeous and efficient resolve of customer queries and/or complaints.
- Ensure that unresolvable queries and/or complaints are escalated to the correct department.
- To support the achievement of the store’s financial performance by maximising sales through cross-selling and upselling initiatives.
- To support the achievement of the store’s financial performance by driving and maximising sales through managing stock pressure and visual merchandising standards on the shop floor.
- Utilising trusted stock processes to ensure the upholding of stock standards on the shop floor:
- Daily shelf maintenance
- Daily gap monitoring
- Daily stock withdrawal & unpacking
- Replenishment of Stock
- Manage expiry dates
- To assist with placing selected orders as requested and/or authorised by the Pharmacy Manager.
- To assist the Pharmacy Manager in minimizing stock losses through upholding stock processes on the shop floor and in the stock rooms.
- To minimize losses through timeous identifying of possible risks and working closely with the Pharmacy Manager and Risk Management Team to address these matters fast and effectively.
- To do daily floor walks in order to ensure the upholding of general stock and store standards.
- Maintain and manage the integrity of all front shop and staff account charge transactions.
- Oversee and monitor the W-IP cash resources, daily takings and banking.
- Ensure the daily balancing of cashier floats and the availability of change.
- Manage and control daily cashier declarations and cash-up procedures.
- Manage, investigate, control and minimize tender discrepancies.
- Administrative duties as allocated by the Pharmacy Manager.
- Critical Self Assessment (CSA) checks.
- Assist the Pharmacy Manager in managing annual stock take.
- Ensure adherence to all Human Resource related policies, procedures and initiatives.
- Manage and ensure the training, up-skilling and competency of allocated employees.
- Manage and ensure that employees stay up to date and knowledgeable of new products and projects that impact the working environment and the industry as a whole.
- Assist the Pharmacy Manager with recruitment & selection, coaching, performance management and disciplinary procedures of employees.
- Ensure employees are motivated and loyal by creating a sense of belonging and joint responsibility through the understanding of “what, why, when and how”.
- Ensure information sharing, common goals and alignment through facilitating regular store team meetings.
- Ensure employee performance is optimised through regular and honest feedback intended to improve and grow individuals.
- Staff productivity monitoring and reporting.
- Manage time & attendance and clocking correctness.
- Ensure adherence to company policies and standard operating procedures (SOPs).
- Ensure alignment with other internal and external stakeholders through frequent and open communication.
- Act as a true brand ambassador and lead by example.
Qualifications
- Grade 12.
- Retail/Business Related Qualification adventageous.
- 2-3 Years experience relating to till operations, cash office process, stock control, merchandising and customer service.
- 1-2 Years experience in a customer facing supervisory role within retail environment.
- Excellent and effective communication skills
- Professional
- Self-driven and self-motivated
- Driven to constantly exceed expectations
- Ability to work under pressure
- Ability to adapt to change
- Ability to influence others in a positive way
- Advanced customer service skills – customer centric attitude
- Strong problem-solving and analytical skills
- Basic computer skills
- Understanding and application of financial management principles
- FMCG background and understanding of merchandising principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of basic labour legislation & IR practices
- Commercial thinking
“Medipost Holdings is committed to the promotion of employment equity within the workplace which is a driving factor in all recruitment decisions” Medipost further encourages and welcomes applications from persons with disabilities in creating a diverse and equitable workplace”
#J-18808-Ljbffr
Title: WIP Front Shop Team Leader
Company: Medipost
Location: Pretoria, South Africa
Category: