Overview
WFM Strategy Lead — Forecasting, Scheduling & AI Jobs in Cape Town, South Africa at WNS
WNS in Cape Town is seeking a Group Manager – WFM to lead workforce planning, forecasting, and real-time operations for inbound contact center functions. This role ensures optimal staffing, cost efficiency, and service level achievement through data-driven capacity planning and strategic workforce optimization.
You will design capacity plans, build and maintain staffing models, and drive efficiency with analytics and automation while partnering with operations, HR, and finance to meet SLAs and
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Title: WFM Strategy Lead — Forecasting, Scheduling & AI
Company: WNS
Location: Cape Town, South Africa
Category: