Overview
Welfare Manager Jobs in Cape Town, South Africa at Embassy Summer
Position: Â Embassy Summer – 2025 UK – Welfare Manager
Join our winning team of global superstars in summer 2025
Embassy Summer, under its parent company EC English, offers award-winning summer vacation programmes for young people across multiple locations in the UK, USA, Canada, Malta, UAE & South Africa. Students learn English whilst immersing themselves in the local culture and surroundings. Our programmes are a combination of language classes,excitingexcursions and fun-filled sporting, creative and social activities.
From its humble beginnings in Hastings over four decades ago, Embassy Summer has today evolved into a globally recognised and trusted brand. Our vision is to help our students succeed in a global community. We love bringing our young learners from around the world together through a common language and building global connections.
Position Summary:
The Welfare Manager leads the Welfare and Safeguarding within centre to create a safe and healthy environment for students, Group leaders and staff and is the main contact for Welfare, Safeguarding, and administration in centre.
In some centres, they oversee the rooming allocation of clients and staff according to regulatory guidelines and best practice, which could include accreditation compliance, damage checks, and relations with all stakeholders.
Key Responsibilities:
Promoting and safeguarding the welfare of all students, Group leaders and staff in centre.
Responsible for checking original staff documentation and completing the Single Central Register with support from the Centre Manager.
Maximise student and Group leader satisfaction by ensuring their experience meets or exceeds their expectations.
Ensure the correct implementation and subsequent follow-ups of the Welfare and Health & Safety systems under guidance from the Centre Manager and Head Office are in place.
Responsible for ensuring meal provision numbers are accurate and submitted to the host provider in a timely manner.
To train the centre team in Welfare and Safeguarding procedures.
Taking appropriate action under guidance from the Centre Manager, Head Office and/or professional bodies where issues of health, safety or welfare arise.
To assist with any relevant centre administration and cover the Centre Manager in their absence.
To be approachable and provide an environment where students, Group Leaders and staff can disclose any concerns in confidence throughout their stay.
Overseeing the care and supervision of individual students.
Responsible for the team of Guardians and ensuring appropriate induction, training and relevant documentation is recorded and available in a timely manner.
Ensure all students’ dietary, medical, and additional needs are reviewed and relevant stakeholders informed.
To assist the management team with students’ arrivals, departures and welcome orientation.
Responsible for the departure transportation planning and logistics.
Reviewing accurate rooming allocation.
To carry out residential supervision duties, including meal and bedtime supervision as required.
To support the centre teams to meet operational needs.
Ensuring all relevant documentation isup-to-date, accurate and available to the Head Office team as required.
Organisational Compliance:
The job holder will be expected to operate in accordance with the company’s Code of Conduct, and any local policies and operating procedures relating to academic, welfare …
Title: Welfare Manager
Company: Embassy Summer
Location: Cape Town, South Africa
Category: Management, Healthcare
