Overview
Warranty Technician Global Grade 08 Jobs in Isando, Gauteng at Barloworld Equipment
Key Output
Achieve warranty balance score card targets and KPI’s
Control cost effectively on normal types of warranty claims
Provide support for Warranty resolution
Ensure effective self-management and performance ownership, driving warranty and service WIP
Provide feedback on warranty issues to supervisors and artisans
Decide on Warranty fitness of jobs / Prepare and ensure warranty claims are claim fit
Develop / training on warranty skills for supervisors and artisans
Qualification, Experience and Competencies
Grade 12
Qualified Artisan will be advantages, (Mechanic in relevant trade e.g Diesel Mechanic/ Heavy Equipment Mechanic or relevant qualification
4 year’s post apprentice/learnership experience (1 years post red seal qualification as an artisan)
Machine general technical knowledge and applied skills also understand warranty service principles
Applicable product knowledge and good understanding of Caterpillar warranty process / system
Basic financial acumen L1, Influencing and negotiating L1
Technical report writing skill L1, Customer responsiveness L1
Organisational awareness L1, Attention to detail L1
Computer literate (MS Office, SIS & SAP/CRM – Warranty role) a must
Problem solving and failure analysis skills L1
Title: Warranty Technician Global Grade 08
Company: Barloworld Equipment
Location: Isando, Gauteng
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