Overview
Waiter Jobs in Cape Town, Western Cape, South Africa at MORE Family Collection
Title: Waiter
Company: MORE Family Collection
Location: Cape Town, Western Cape, South Africa
Job title : Waiter
Job Location : Western Cape, Cape TownDeadline : April 06, 2025Quick Recommended Links
Jobs by Location
Job by industries
KEY FOCUS AREAS
Food and Beverage Service
Welcome guests as they arrive and escort them to their tables.
Present menus and provide detailed information about menu items, including specials and promotions.
Accurately take food and drink orders from guests and enter them into the POS system.
Answer questions about menu items, ingredients, and dietary restrictions.
Deliver food and drinks to tables in a timely manner.
Ensure orders are accurate and properly presented.
Regularly check on guests to ensure satisfaction with their dining experience.
Address any complaints or concerns promptly and professionally.
Clear dirty dishes, utensils, and glassware from tables.
Reset tables for the next guests, ensuring they are clean and properly set.
Present the bill to guests and process payments using the POS system.
Handle cash, credit card, and other forms of payment accurately.
Keep the dining area, service stations, and restrooms clean and organized.
Always follow health and safety regulations.
General Service and Guest Care
Collect all information available on guests prior to arrival.
Collect guest information while speaking to guests; inform the Supervisor/Head of Department and Management to record and act on guest preferences.
Report all guest complaints to your Supervisor/Head of Department and Management immediately.
Requirements Qualifications And Skills
Knowledge of the highest level of F&B customer service in a luxury environment.
Knowledge of wine, cocktails and other beverages served.
Knowledge of food, cooking methods, and all menus.
Basic knowledge and understanding of stock rotation and control.
Knowledge of hygiene and all cleaning products used.
Knowledge of the operation of equipment and appliances.
Knowledge of all MORE properties and all activities offered.
Knowledge of all departments/operations of your property.
MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION
Excellent attention to detail.
Guest focus philosophy, living the MORE brand and driving the MORE experience.
Excellent communication skills (written and verbal), practicing honest communication.
Team player with positive attitude, enthusiasm, and emotional control.
Excellent time management and self-discipline, interpersonal & solution seeking skills.
Proactive, use initiative and creative flair when required.
Committed and loyal, adaptable, and flexible.
Must work accurately under pressure.
People skills – tolerance, patience, and care, ability to receive constructive feedback openly.
Hospitality / Hotel / Restaurant jobs
