Voucher Product Manager

Overview

Voucher Product Manager Jobs in Randburg, Gauteng, South Africa at Figment Design Labs

Title: Voucher Product Manager

Company: Figment Design Labs

Location: Randburg, Gauteng, South Africa

We are seeking a highly driven and entrepreneurial Voucher Product Manager to take full ownership of our vouchering ecosystem. This is not just a maintenance role; it is a growth mandate. You will be responsible for transforming our vouchering products into a significant and primary income generator for the Company.

You will oversee the entire product lifecycle—from strategic conception and supplier integration to delivery, implementation, and reporting. We need a leader with a “singular focus” who can scale our operations, open new revenue streams, and build a high-performing team around this product vertical.

Key Objectives

Your primary mission will be to scale the business by:

1. Expanding Distribution: Aggressively increasing the number of integrated sites, specifically targeting and onboarding non-integrated sites.
2. Growing the Supply Chain: Identifying, negotiating with, and onboarding new voucher suppliers to diversify and enhance our product offering.
3. Launching Proprietary Products: Spearheading the strategy and launch of our own Company-branded vouchers to capture higher margins and brand equity.

KEY RESPONSIBILITIES

1. Product Strategy & Growth

• Manage and grow all vouchering products and projects from inception through to delivery, implementation, support, and reporting.
• Conduct market research to identify new opportunities, competitor activity, and emerging trends in the voucher space.
• Drive the roadmap for product development, ensuring we are delivering value to merchants and corporate partners.

2. Business Development & External Relations

• Serve as the primary point of contact for external stakeholders, including Corporate Head Offices, Merchants, and Voucher Suppliers.
• Lead commercial negotiations and maintain strong relationships to ensure mutual growth and operational excellence.
• Act as the “face” of the vouchering product in the market, promoting our value proposition.

3. Operational Excellence & Team Management

• Establish Controls: Develop, maintain, and continuously improve Standard Operating Procedures (SOPs) and internal controls for all vouchering functions to ensure efficiency and risk mitigation.
• Supervise Operations: Review and oversee the day-to-day activities of the team (support and sales), ensuring accuracy, completeness, and timeliness in all matters.
• Leadership: Supervise, mentor, and coach subordinates. Identify training needs, set clear targets, and performance-manage the team to achieve strategic goals.
• Sales Strategy: Set strategies and operational requirements for the sales team to drive revenue growth.

4. Delivery & Support

• Ensure seamless implementation of new voucher products and integrations.
• Oversee the support staff to ensure high levels of customer satisfaction and resolution of technical issues.

CANDIDATE PROFILE: WHO YOU ARE

• Entrepreneurial Spirit: You think like a business owner. You don’t just manage a product; you grow a business unit. You are comfortable with ambiguity and have a “roll up your sleeves” attitude.
• Commercial Acumen: You understand the economics of the digital voucher industry and are skilled in negotiation and revenue generation.
• Strategic Leader: You can see the big picture while effectively managing the granular operational details.
• Process-Oriented: You are passionate about building robust systems and SOPs that allow for scale.

QUALIFICATION AND EXPERIENCE

• Experience: Minimum of 5 years of experience in Product Management, Business Development, or Commercial Management, ideally within the Fintech, Payment Solutions, Gift Card, or Retail Technology sectors.
• Qualification: Sales and Marketing or Business Management Qualification will be highly beneficial
• Product Lifecycle: Proven track record of taking a product from concept to market and scaling it successfully.
• Commercial Success: Demonstrated experience in increasing revenue, expanding supplier networks, or growing market share.
• Stakeholder Management: Experience negotiating and managing relationships with C-Suite executives, merchants, and suppliers.
• Team Leadership: Previous experience managing, mentoring, and developing a team (support and/or sales).

ESSENTIAL SKILLS

• Strong financial acumen and data-driven decision-making.
• Excellent communication, presentation, and negotiation skills.
• Proficiency in project management methodologies and CRM tools.

WHAT WE OFFER

• Competitive salary and benefits package including Medical Aid, Group Life and Provident fund.
• Opportunity to build a business unit from the ground up
• Opportunity to work on exciting and challenging projects.
• Professional development and learning opportunities.
• Collaborative and inclusive work environment.
• Flexible working hours.