Overview
VoIP & Telecom Technical Support Specialist Jobs in South Africa at Real Hires
Title: VoIP & Telecom Technical Support Specialist
Company: Real Hires
Location: South Africa
VoIP & Telecom Technical Support Specialist (Remote)
Keep Healthcare Teams Connected
We’re looking for a VoIP & Telecom Technical Support Specialist to provide technical support for healthcare clients across VoIP, telecom, and networking environments. You’ll troubleshoot issues, configure phone systems, and help ensure reliable communication for our clients.
If you have strong VoIP and networking experience and enjoy solving technical problems, we’d love to hear from you.
What You’ll Do
- Provide first-level technical support for VoIP, hosted/cloud phone systems, legacy phone systems, POTS lines, and eFax services.
- Respond to support requests via phone, email, and ticketing systems.
- Configure and troubleshoot Grandstream, VitalPBX, hosted VoIP platforms, and Adtran Session Border Controllers (SBCs).
- Manage user requests, including password resets, extension updates, voicemail, and call forwarding.
- Troubleshoot VoIP outages, phone connectivity, SIP/RTP issues, eFax services, and physical fax lines.
- Perform basic administration and troubleshooting of legacy phone systems.
- Coordinate with ISPs and field technicians when needed.
- Document troubleshooting steps, resolutions, and customer interactions.
- Escalate complex issues to senior engineers and contribute to internal documentation.
What You’ll Bring
- 2+ years of technical support experience in telecommunications or VoIP.
- Strong networking knowledge with CCNA certification or equivalent experience.
- Experience supporting and troubleshooting VoIP phone systems.
- Solid understanding of SIP, RTP, and VoIP technologies.
- Experience using CLI for Cisco, Adtran, or similar networking devices.
- Hands-on experience with Grandstream, VitalPBX, hosted/cloud VoIP platforms, and Adtran SBCs.
- Experience troubleshooting eFax services and traditional fax lines.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent written and verbal English communication skills.
- Strong customer service skills and the ability to work independently in a team environment.
Nice to Have
- Experience with legacy PBX or key phone systems.
- Experience with Yealink and 3CX.
- Experience supporting healthcare organizations.
Why You’ll Love This Role
- 100% remote, full-time opportunity.
- Work with modern VoIP, networking, and telecom technologies.
- Join a collaborative team that values ownership, learning, and technical excellence.
- Grow your skills while supporting healthcare organizations that rely on reliable communication every day.
Why This Role Matters
Your work keeps healthcare providers connected. Every issue you resolve helps minimize downtime, improve communication, and ensure clients receive reliable technical support when they need it most.