Overview
Voice/VoIP Support Engineer Jobs in Cape Town, South Africa at MindMatch
Position: Voice (VoIP) Support Engineer
” Now Hiring:
Voice (VoIP) Support Engineer – Cape Town (On-site)
Sector: UK-based Managed IT Services
Type: Full-time | On-site | Permanent
Hours: Monday–Friday, 09:00–17:30
We’re expanding our technical support team in Cape Town to include a dedicated VoIP Support Engineer to assist UK clients with voice platform troubleshooting and administration. This is a hands-on, client-facing role that requires both technical experience and a professional communication style.
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Role Overview – VoIP Support
As a Voice Support Engineer, you’ll handle inbound queries related to VoIP systems, call routing, user issues, and platform management. Your responsibilities will include:
• Managing support tickets and phone/email queries.
• Troubleshooting and resolving voice-related issues on platforms like 8×8, Ring Central, LGIPECs, Gamma, or similar.
• Ensuring continuity of service for users after faults are resolved.
• Managing tasks involving number porting, SIP configuration, and client account management.
• Collaborating with the wider service desk and escalating complex faults when necessary.
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✅ Minimum Requirements
• 1+ years’ experience in a VoIP/telephony support environment.
• Familiarity with VoIP platforms such as 8×8, Ring Central, Gamma, or equivalent.
• Ability to troubleshoot SIP issues, call flow problems, and endpoint connectivity.
• Strong customer communication skills – verbal and written (English).
• Experience using ticketing systems and documenting resolutions thoroughly.
• Basic understanding of networking concepts like LAN/WAN and firewalls.
Additional Beneficial Experience (Not Required, but a Plus)
• Understanding of number porting processes and troubleshooting port failures.
• Familiarity with NGN/inbound call platforms.
• Exposure to cloud-hosted telephony or hybrid PBX environments.
• Prior experience working with international clients or supporting remote offices.
Title: Voice/VoIP Support Engineer
Company: MindMatch
Location: Cape Town, South Africa
Category: IT/Tech (Technical Support, IT Support)
