Overview

Vitality Device & Wearable Associate Specialist Jobs in Johannesburg Metropolitan Area at Discovery Limited

Title: Vitality Device & Wearable Associate Specialist

Company: Discovery Limited

Location: Johannesburg Metropolitan Area

Job Purpose

The Associate Specialist: Vitality Devices & Wearables is responsible for driving service excellence, member experience uplift, and end-to-end reliability of Vitality’s connected device and wearables ecosystem (e.g. Apple Watch, Garmin, Oura, Samsung, Fitbit, and future integrations). The incumbent applies software and mechatronic engineering fundamentals to diagnose issues across firmware, APIs, data pipelines and member-facing journeys, and leads targeted service improvement initiatives that reduce defects, lift NPS and support Vitality’s ambition for zero defect.


Key Performance Areas (KPA’s

)Wearables Reliability & Uptim

  • eMonitor device integration health across all partner APIs (Apple HealthKit, Garmin Connect, Fitbit Web API, Oura, Samsung Health, COROS), maintaining SLA-aligned uptime and data freshness
  • .Own the device Splunk / observability dashboards (alerting, contextual alerts, proactive linking & syncing) and drive incident detection to closure
  • .Design and maintain fail-safe controls and chaos-style resilience tests across device data ingestion, points allocation and billing/clawback flows

.
Service Improveme

  • ntLead root-cause analysis (RCA) on top device-related member complaints (linking failures, sync gaps, points not awarded, benefit billing errors) and drive continuous-improvement initiatives with measurable defect-reduction target
  • s.Partner with Servicing, Strategic Programs, R&D, and Systems to enhance self-service journeys and reduce agent-handled device querie
  • s.Contribute to the templatized device partner onboarding framework, reducing new-device time-to-marke

t.Member Experien

  • ceTranslate member feedback (VoC, complaints, Nostradamus, app store reviews) into a prioritized backlog of experience enhancements across the device lifecycle: discovery → activation → linking → daily use → benefit fulfilmen
  • t.Own the device-related Vitality Help Page, VA scripting, and contextual in-app messaging in collaboration with UX, Marketing, Legal and Complianc
  • e.Support benefit constructs such as the Oura Ring sleep benefit, Apple Watch, Garmin and future wearables — ensuring member journeys are intuitive, transparent and reward-accurat

e.
Technical Engineering & Integrat

  • ionInterpret and refine API specifications, data contracts and event streams between wearables partners, VDP and Vitality syste
  • ms.Assess firmware/hardware behaviours and edge cases (sensor drift, offline sync, timezone handling, HR/HRV/SpOâ‚‚/sleep-stage variability) that impact business rul
  • es.Work with Architecture, Dev, Data and Systems teams to enforce POPIA-compliant data handling for personal and special personal information collected from devic

es.
Governance, Risk & Compli

  • anceEnsure all wearable integrations meet POPIA, information security, and 3rd-party privacy attack-surface requireme
  • nts.Maintain accurate technical documentation, data lineage and change logs for audit and executive report

ing.
Stakeholder engagement & Repo

  • rtingProduce executive-ready dashboards and updates on device reliability, member experience metrics, and improvement roadmaps for Vitality Ops
  • Exco.Collaborate with Product Management, Actuarial, Data Science, Systems, Servicing, L&D and external device part

ners.
Qualifi

  • cationBachelor’s degree in Software Engineering / Computer Science / Computer Engineeri
  • ng, ORMechatronic Engineering / Electronic Engineering with strong software compe
  • tency.Relevant post-graduate qualifications or certifications (e.g. AWS/Azure, ITIL, SAFe, ISTQB, ISO 27001, POPIA practitioner) advanta

geous.
Required Expe

  • rience;1-3 years’ experience in a software engineering, embedded/IoT, or product engineering envir
  • onment.Demonstrated experience with REST APIs, OAuth 2.0, webhooks, event streaming (Kafka/Event Hubs) and integration troublesh
  • ooting.Exposure to wearables / IoT devices, health data standards (HL7 FHIR advantageous) and consumer health ecos
  • ystems.Experience working within regulated environments (financial services, healthcare, or insurance) is pre
  • ferred.Track record of leading service improvement or reliability initiatives with quantifiable ou

tcomes.
Technical Comp

  • etenciesAPI design, testing (Postman, Swagger) and integration de
  • bugging.Observability tooling (Splunk, Grafana, Azure Monitor, App In
  • sights).SQL and data analysis; familiarity with Python or similar for diag
  • nostics.Understanding of mechatronic/sensor principles: accelerometry, PPG, ECG, SpOâ‚‚, sleep-stage detection, GPS a
  • ccuracy.Familiarity with mobile ecosystems (iOS/Android), HealthKit, Google Health
  • Connect.Working knowledge of secure data handling, encryption, and POPIA/GDPR pri

nciples.
Behavioral Com

  • petenciesAnalytical, evidence-based problem
  • solving.Ownership mindset — ‘Zero Defect’

thinking.

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