Overview
Visa Applications Officer (m/f/d) – South Africa (CAPETOWN) Jobs in Cape Town at Capago International
PLEASE KINDLY NOTE TE BELOW BEFORE APPLYING :
This position is based in South Africa – Capetown;
Local contract – no freelance contract neither expatriation ;
Fluent in English (written and spoken) ;
Speaking French is a serious advantage ;
2/3 years experience minimum required ;
Starting date : 01/04/2025.
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WHO WE ARE
CAPAGO is a French provider of outsourcing services for European governments and their diplomatic missions, responsible for financing and managing visa application centres to process their Schengen visa applications.
We currently operate in 9 countries and welcome more than 250,000 visa applicants yearly.
As part of our development, we are looking to strengthen our Operations department and are looking for an experienced Visa Application Officer who is looking for new challenges within a dynamic and human-focused company.
DESCRIPTION OF THE POSITION
The VAO at Capago has the following objectives:
The mission of a Visa Application Officer is to realize all tasks required for the represented consulate(s) to process visa applications.
According to the department where he/she will be assigned, the Visa Application Officer will have to welcome clients, collect and and capture their data with all information related to them.
The visa application officer is the face of Capago. All applicants that he/she is handling must be treated by using the best practices of customer service.
RESPONSABILITIES
Welcoming all visa applicants in the operated visa application center ;
Process the visa application of the applicants (front office) ;
Collect payments from the applicants (payment counter) ;
Manage the biometric collection of visa applicants (biometry) ;
Manage all back office tasks to finalize the visa application of our applicants (back office) ;
Manage all other tasks given by the management.
SKILLS
English (spoken and written) – mandatory ;
French is a serious advantage ;
Excellent customer service skills ;
Excellent typing skills ;
Proficiency in MS Office ;
Good with emails, problem-solving and effective decision-making ;
Ability to handle pressure ;
Energetic, proactive, versatile, committed to teamwork and team spirit.
DIPLOMA AND EXPERIENCE
Matric or equivalent ;
Tertiary qualification is an added advantage ;
Previous customer service experience as a Customer Service Consultant (2/3 years minimum).
EMPLOYMENT LOCATION
This position is to fulfil in/at:
Cape Town ( South Africa )
Title: Visa Applications Officer (m/f/d) – South Africa (CAPETOWN)
Company: Capago International
Location: Cape Town
