Overview
Vice President of Operations VP Ops Jobs in Cape Town, South Africa at Kuda Technologies Ltd
Position: Â Vice President of Operations – (VP Ops)
Summary
As Vice President of Operations (VP Ops), you will drive operational excellence across Kuda’s core business functions. Reporting directly to the COO and serving as a key member of the executive team, you will lead the strategy and execution of our global operations, shaping the future of African fintech.
You’ll oversee a team of 230+ employees across Customer Experience, Collections, Payments, Fraud, and Underwriting, ensuring seamless coordination and delivering exceptional customer experiences. By implementing cutting-edge automation, optimizing processes, and harmonizing fragmented operations, you’ll play a critical role in supporting Kuda’s rapid growth while maintaining efficiency and risk management.
This is a transformative opportunity for adynamicleader to make a significant impact in an organization that’s redefining financial access for millions of Africans.
Responsibilities
Strategic Leadership
Partner with theleadershipteam to develop and execute a global operations strategy aligned with business objectives.
Lead operational planning andresource allocationacross multiple regions.
Manage multi-million dollar P&L for operational functions while driving efficiency and costoptimization.
Establish and monitor KPIs across all operational teams.
Customer Experience Excellence
Design and implement customer service strategies to deliver exceptional experiences.
Build and optimize customer support operations across multiple channels.
Drivecontinuous improvementincustomer satisfactionmetrics.
Innovate the customer journey using technology and data-driven insights.
Risk Management & Collections
Develop and execute effective collections strategies.
Oversee fraud and underwriting teams to ensure aligned processes andregulatory compliance.
Implement robust frameworks for managing operational risks.
Operational Systems & Technology
Lead the adoption of cutting-edge automation initiatives across operational functions.
Implement and optimize operational management systems.
Use analytics to enabledata-driven decision-makingand scalable processes.
Key Qualifications
10+ years of progressive operationsleadershipexperience, including 7+ years in fintech or banking.
Proven ability to scale operations in high-growth environments.
Deep understanding of financial services operations, preferably in African markets.
Experience managing large,cross-functional teamsacross multiple geographies.
Demonstrated expertise in automation andprocess optimization.
Strong analytical,problem-solving, and stakeholder management skills.
Soft Skills
Exceptionalleadershipand negotiation skills.
Thoughtful communicator with a strategic mindset.
Passion forinnovation, operational excellence, and delivering customer value.
Success Metrics
Cost Efficiency:
Optimize the unit cost to serve.
Process Automation:
Minimize manual processes across operations.
Customer Satisfaction:
Drive improvements incustomer satisfactionscores.
Risk Management:
Maintain a low loss rate through robust systems.
At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range ofcompetitive benefitsin areas including but not limited to:
A great and upbeatwork environmentpopulated by a multinational team
Pension via Allan Gray
Career development& growth
Competitive annual leave plus bank holidays
Competitivepaid time off(Parental, Moving day…
Title: Vice President of Operations VP Ops
Company: Kuda Technologies Ltd
Location: Cape Town, South Africa
Category: Management
