Overview
Universal Advisor Jobs in Groblershoop, South Africa at RMB
Location: Groblershoop
Time left to apply:
End Date:
May 26, 2025 (5 days left to apply)
Job requisition : R34207
Job Description
To provide a positive customer experience by being helpful and sensitive to customer needs, expectations, and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
Connect with our customers by living up to our brand promise of ‘how we can help you’ at all times.
Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
Always conduct themselves in an ethical manner.
Adhere to the TCF (Treating Customer Fairly) principles in all that you do.
Identify and sell/cross-sell products aligned to customer needs.
Maximise channel optimisation opportunities aligned to customer needs.
Ensure activities support cost containment and reduction.
Optimise every customer interaction to migrate or convert customers to eChannels and/or encourage use of digital and self-service channels.
Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
Demonstrate behaviour in support of the organisational values.
Takes accountability for own performance, personal and career development.
Improve knowledge and competencies by completing training specific for role as per eCareers.
Contribute to the overall effectiveness and success of the team.
Maintain an ability to adapt to ever-changing business and customer needs.
Job Details
Note:
Applications will not be accepted on or after 26/05/2025. Kindly submit applications before this date.
All appointments will be made in line with First Rand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates can disclose their disability information voluntarily. The Bank will keep this information confidential unless required by law to disclose it.
Introduce Yourself
Introduce yourself to our recruiters, and we will contact you if there’s a suitable role.
If you have any queries, please log them via MyQ.
About Us
Serving retail and commercial customers, FNB offers more than banking—life and short-term insurance, innovative savings and investment products, and a digital universe of solutions. FNB has a market-leading app, a globally recognized rewards system in eBucks, and has won multiple awards, including the Strongest Banking Brand in the World in 2023. FNB offers many opportunities for a rewarding career, especially if you want to make a meaningful difference in people’s lives.
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Title: Universal Advisor
Company: RMB
Location: Groblershoop, South Africa
Category: Customer Service/HelpDesk (Customer Service Rep), Sales (Retail Sales)
