Overview
Universal Advisor Jobs in Rustenburg, South Africa at FNB Namibia
Time left to apply: End Date:
May 31, 2025 (3 days left to apply)
Job Requisition : R34488
Job Description
To provide a positive customer experience by being helpful and sensitive to customer needs, expectations, and providing product solutions, including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
Connect with our customers by living up to our brand promise of “how we can help you” at all times.
Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
Always conduct themselves in an ethical manner.
Adhere to the TCF (Treating Customer Fairly) principles in all that you do.
Identify and sell/cross-sell products aligned to customer needs.
Maximize channel optimization opportunities aligned to customer needs.
Ensure activities support cost containment and reduction.
Optimize every customer interaction to migrate or convert customers to eChannels and/or encourage use of digital and self-service channels.
Always comply with procedures and processes contained in the relevant business guidelines and understand the risks associated with decisions.
Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
Demonstrate behavior in support of the organizational values.
Take accountability for own performance, personal and career development.
Improve knowledge and competencies by completing training specific for role as per eCareers.
Contribute to the overall effectiveness and success of the team.
Maintain an ability to adapt to ever-changing business and customer needs.
Job Details
Note: Applications will not be accepted on or after 31/05/2025. Kindly submit applications before the closing date.
All appointments will be made in line with First Rand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information voluntarily. This information will be kept confidential unless required by law.
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Introduce yourself to our recruiters. We will contact you if there’s a role that matches your profile.
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About Us
FNB serves retail and commercial customers with banking, insurance, investment products, and digital solutions to navigate everyday challenges and opportunities. Recognized as the Strongest Banking Brand in the World (Brand Finance Banking 500 2023), FNB offers numerous opportunities for a rewarding career that can make a meaningful difference in people’s lives.
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Title: Universal Advisor
Company: FNB Namibia
Location: Rustenburg, South Africa
Category: Customer Service/HelpDesk (Customer Service Rep)
