Overview
UG Technician Jobs in Limpopo, South Africa at HCLTech
Title: UG Technician
Company: HCLTech
Location: Limpopo, South Africa
We are looking for Operational Technology Underground Support Technicians
Location: Amandelbult, SA.
Responsibilities:
Support and Maintain OT Underground Environment
Install/Support/Troubleshoot Server Environment
Install/Support/Troubleshoot Network Environment
Support, monitor, test and troubleshoot hardware and software problems.
Support and maintain end user requirements, including troubleshooting, account maintenance and training.
Follow up with customers, provide feedback and see problems through to resolution
Maintain professionalism, good attitude and appropriate behavior with OT personnel, clients and vendors.
Development and maintain IT VISIO diagrams/drawings.
Communicate effectively orally and in writing
Support, monitor, test and troubleshoot hardware and software problems.
Assist in inventory and asset management for OT resources including Network hardware, vehicle hardware and Mobile equipment.
Work with a team to automate management tasks, streamline processes and perform standard administration functions as needed.
Resolving cross-functional issues at technical level
Carry out industry standard test to diagnose and resolve faults
Explain technical solutions to non-technical staff
Gain in depth knowledge of the skills required to monitor and diagnose problems relating to technical area
Properly escalate unresolved queries to the next level of support
Follow up with customers, provide feedback and see problems through to resolution
Ensure proper recording, documentation and closure
Maximize system availability and performance through fault-tolerant configurations, efficient network and proactive monitoring.
Stay abreast of advances in technology
Perform additional duties as assigned by management.
Assist in maintaining a clean and orderly workplace/office.
Be presentable and clean daily.
Lead by example, be flexible and willing to work overtime and time as requested by management.
Be open minded in collecting info needed to complete tasks if no SOP is in place.
Follow SOP’s accordingly.
Show initiative and share them with relevant management and fellow co-workers.
Communication is priority.
Propose workable solutions and improvements.
Perform standard system installations with minimal supervision.
Operate a variety of related Software & LAN equipment.
Troubleshoot and resolve complex software, hardware and network problems.
Communicate effectively orally and in writing
Strong understanding of TCP/IP, DNS.
Good understanding in CCTV Cameras.
Knowledge of Fiber such as: Layouts, uses, different types etc.
