Overview
Trip Planning Assistant Jobs in Westville at Cullinan Holdings
Edusport Travel is one of South Africa’s leading Sports Travel agents that offers sports fanatics the opportunity to attend their favorite sporting events.
We are looking for a bubbly, mature, and energetic individual who is passionate about travel and sports to join our dynamic team. The core focus of this role is to connect with customers by phone to follow up on travel quotes we have sent, build relationships, and drive conversation through friendly and confident communication.
This position requires the individual to pick up the enquiry from the consultant once all automated follow up’s have run their course, by phoning and discussing the enquiry with the client to determine the outcome. Their responsibility is to determine the outcome of the enquiry and if other options are required.
The position:
To begin with, it will be a half-day position (4 hours per day)
Will be office based at our offices in Westville, Durban
Will have set working hours
Will be a permanent position
Key Responsibilities include but are not limited to:
Proactively phoning customers to follow up on travel quotes sent
Engaging with customers in lively and informative conversations about travel packages
Answering any questions and providing support to help convert quotes into bookings
Building rapport and ensuring a warm, positive client experience
Recording all interactions and updating our CRM system
Providing feedback to the consultant based on this process
Requirements
What we are looking for:
A confident, outgoing personality who loves speaking over the phone
A natural people person with excellent communication skills
Passionate about sports and travel
Comfortable working in a fast-paced, customer-focused environment
Mature, responsible, and self-motivated with a positive attitude
Previous experience in customer service, or the travel industry is an advantage
Please Note: Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998 (and any amendments thereto), the internal recruitment policy, as well as the division’s employment equity plan.
Title: Trip Planning Assistant
Company: Cullinan Holdings
Location: Westville
