Overview
Travel Specialist – Fit Jobs in Johannesburg, South Africa at SATSA
Position: TRAVEL SPECIALIST – FIT
Salary Offered: Competitive and dependant on relevant experience
Criteria:
Matric / Grade 12
Travel & Tourism qualification would be preferable
4 years FIT-Tailor Making Tour consulting experience within the tour operating industry
Tourplan knowledge and execution would be preferable
Competency:
Knowledge of customers’ needs and products
Ability to negotiate with suppliers for availability and rates
Good Tourism industry knowledge
Excellent South African geographic knowledge
Strong Touring Logistics knowledge
Responsibilities:
Assess client needs in terms of special interests, special needs, and affordability/budget
Quoting of all services requested by clients within the required turnaround time
Reservations of all services requested by clients
Respond to written requests and provide written confirmations
Loading reservations on Tourplan
Ensure confirmation of services with suppliers
Stay in constant communication with agents with regards to status of reservations, payment requirements, deadlines, and conditions of reservations
Arrange Meet and Greets as required
Maintain contact with tour guides throughout tour
Manage client complaints and emergencies
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Title: Travel Specialist – Fit
Company: SATSA
Location: Johannesburg, South Africa
Category: Customer Service/HelpDesk (Customer Service Rep, Client Relationship Manager, Bilingual)
