Overview
Training Manager – Travel Process Jobs in Cape Town, South Africa at WNS Global Services
Position: Training Manager – Travel Process – US Hours
Job Description
Role:
• End to End Training Ownership:
Will be responsible with end to end activities including; hiring, pre-process, process, nesting, floor activities related to training
• People Management:
Should be able to identify EWS (Early Warning Signals), provide feedback, create coaching environment for deputy manager, trainers and trainees Key Accountability:
• Training Performance:
End to end responsibility of training deliverables like throughput, certification, early production performance, etc.
• Performance Management:
Should have excellent knowledge of training deliverable, metrics data analytics. Should be able to review training performance with Assistant Manager & Deputy Manager reporting to them and ensure action plan is created and followed to improve performance
• Escalation Management:
Should be able to manage all internal and external escalation.
• Client Management:
Should be able to manage client communication with clients which will include reports, reviews, audits, etc.
• Reporting:
Ensure all training reports including internal stakeholder and clients should be shared on time accurately
• Review:
Should be able to create review decks, present them and maintain action registry for closure of open items
• Content Review Should be able to direct the team conduct accurate TNI (Training Need Identification) and make changes in training plan accordingly
• Knowledge Management:
Ensure floor agents go through timely monthly check, floor refreshers, etc.
• Stakeholder Management:
Should be able to manage internal communication with peers, stakeholders
• Coordination:
Coordination within and outside team to ensure activities and run smoothly
• Audits:
Should be able to manage all internal and external audits
Knowledge/
Qualification:
• Under Graduate/ Graduate
• IATA / UFTA certification preferred
Special Role Requirement:
• Should be willing to work in 24
* 7 environment
Should be willing to work in non-weekend offs
• Excellent working knowledge of all MS Office tools like Excel, PPT, etc.
• LEAN/YB/ GB certification preferred
• Team & multi location handling experience preferred
• Excellent written and verbal communications
Qualifications
Graduate
Work Experience:
• Travel
Experience:
+3 Years – Desirable
• OTA
Experience:
+ 1 Years – Desirable
• Training
Experience:
Should have sound understand of training function and should have spent + 5 years in training department – Mandate
• Team Management: +3 Years Certification/ Domain Certification (If Applicable):
Travel & Tourism
Additional Information
US Night Shift 24/7
Title: Training Manager – Travel Process
Company: WNS Global Services
Location: Cape Town, South Africa
Category: Management (Healthcare Management)
