Overview
Training Manager Jobs in Port Elizabeth, Eastern Cape, South Africa at Spec-Savers Distribution
Title: Training Manager
Company: Spec-Savers Distribution
Location: Port Elizabeth, Eastern Cape, South Africa
Closing Date 2026/06/12
Reference Number KFM260603-1
Job Title Training Manager
Job Type Permanent
Business Unit Spec-Savers South Africa
Department Management
Number of Positions 1
Location – Town / City Port Elizabeth
Location – Province Eastern Cape
Location – Country South Africa
Minimum Education Level Bachelors Degree | Advanced Diploma
Job Category Training
Job Advert Summary
We are expanding our Spec-Savers Training Academy and have an exciting and challenging position available at our Port Elizabeth Head Office for an energetic, experiences and forward-thinking Training Manager to lead and deliver our learning and development capability across our national retail franchise network.
The successful candidate will play a key role in supporting operational performance, onboarding, clinical and product knowledge, brand consistency, customer experience, compliance learning, and continuous development through both in-person and digital learning platforms.
This role is ideal for someone who are passionate about driving business performance and brand excellence, through impactful and consistent customer and patient experiences nationwide.
At our company, we live by our ICARE values: Innovation, Collaboration, Accountability, Respect, and Empathy. We believe in fostering creativity and developing forward-thinking solutions to drive excellence. Our collaborative approach brings together diverse perspectives to achieve shared goals, while accountability ensures that we take ownership of our actions to build trust and credibility. We hold respect at the core of our interactions, valuing each individual’s contributions and treating everyone with dignity. Lastly, empathy guides us to understand and support others, creating a compassionate and inclusive environment where everyone can thrive.
Minimum Requirements
- Bachelor’s or Honour’s degree in a Learning and Development, Education, Human Resource, Retail Operations or related field
- Minimum 5-7 years’ experience in an adult learning & development or operational training capability development environment
- Good working knowledge and experience with LMS applications
- An SDF qualification and experience with CPD accreditation will be an advantage
- Registered Assessor / Moderator with the W&R SETA advantageous
- Knowledgeable regarding SAQA, SETA, and NQF regulations
- Experience in a retail or clinical environment will be an advantage
- Proficient in the use of AI and Large language models
- Ability to manage workflow, quality, and timelines across multiple projects
- Has project management experience in organising and leading large-scale learning events
- Strong understanding of training programme development methodologies
- Excellent English language written and verbal communication skills
- Advanced skills in Excel, analytics dashboards, and digital learning platform administration
- Highly organised with strong attention to detail in administration and record-keeping skills
- Excellent presentation, facilitation, and content development skills
- Proven ability to work in an innovative, fast-paced, customer-centric workplace
- Up-to-date knowledge of latest training practices, trends, and technologies
- Self-motivated and passionate about talent development and lifelong learning
Duties and Responsibilities
Learning & Development Strategy
- Develop and implement a practical end-to-end learning content strategy from scope to delivery with measurable impact assessments
- Ensure learning materials constantly align with business objectives, and are updated to remain relevant and accurate
- Coordinate and conduct onboarding training for new staff and franchisee teams
Training Content & Programme Development
- Maintain a high standard of brand-aligned visual representation in all content
- Develop programmes that incorporate overall business objectives through engaging training material, modules, assessments, SOPs and learning resources
- Integrate blended learning solutions that drive engagement and measurable performance results
- Facilitate training in collaboration with Marketing, Operations, Franchisees, CRM, Clinical Teams and subject matter experts
LMS & Digital Learning
- Manage and continuously improve the company’s Learning Management System (LMS)
- Monitor Learner engagement, assessments, completion rates and training compliance.
- Ensure training administration and records are accurately and timeously updated, and collate and analyse data to generate insights to inform strategic actions
Operational and Brand Training
- Support the rollout of promotions, campaigns, product launches, operational changes, and new initiatives through effective learning interventions
- Ensure consistency in customer experience, clinical processes, operational standards, and brand execution across the network
- Handle multiple cross-functional deadlines and projects effectively
- Communicate with all stakeholders in a clear and professional manner
Compliance and Governance
- Maintain accurate training records and competency tracking
- Support compliance-related learning initiatives, including POPIA, health & safety, ISO requirements, and operational compliance standards
- Work closely with HR and the Skills Development Facilitator (SDF) to align learning records and reporting where required
Stakeholder Collaboration
- Partner closely with Operations, HR, Marketing, Clinical teams, Franchisees, and leadership
- Facilitate workshops, presentations, and learning interventions where required.
- Lead and project manage the company’s regional frontline learning roadshows held annually across the network, including content planning, stakeholder coordination, venues, logistics, speakers, and learning delivery.
- Provide guidance and support to managers regarding staff capability and development needs