Overview

Training Facilitator – Regional Office Durban Jobs in Durban, KwaZulu-Natal, South Africa at ZEDA Limited

Title: Training Facilitator – Regional Office Durban

Company: ZEDA Limited

Location: Durban, KwaZulu-Natal, South Africa

Core purpose of the role

To deliver learning and development interventions in order to meet current and future organisational needs in line with business units operating plan, group learning and development Framework and national wide skills development agenda. The Training Facilitator is responsible for contributing to the enhancement of organisational performance and growth through identifying and addressing training and development needs, design and develop training content, facilitate and evaluate training.

Key deliverables and outputs

Needs Assessment and Stakeholder Engagement

  • Conduct comprehensive needs assessments through surveys, interviews, focus groups and performance data analysis to identify training gaps
  • Gather and analyse feedback from stakeholders to identify specific training requirements and skill gaps within departments
  • Regularly meet and collaborate with the various business unit leaders to discuss their specific training requirements, priorities and alignment to organisational goals
  • Ensure that identified training needs align with the strategic goals and objectives of the organisation
  • Work with senior management to integrate training initiatives into the broader organisational development plan
  • Build and maintain strong, positive relationships with stakeholders (Business and Human Capital) to foster trust, collaboration and ongoing support to ensure training initiatives meet their needs and expectations
  • Address any concerns or issues raised by stakeholders promptly and effectively.

Content Development and Research

  • Design and develop engaging, relevant and effective training programs and materials that are aligned to business needs and cater to divers learning styles
  • Collaborate with subject matter experts to develop tailored training programs that address identified needs.
  • Review and update training programs and materials as and when required
  • Where applicable, ensure alignment to industry best practices
  • Support a learning culture and encourage self-directed learning though the use of innovative training techniques and technologies to enhance learning.

Training Facilitation, Administration and Assessments

  • Complete pre- and post-training administration (including filing of all training documentation and correspondence). Ensure complete records and accurate training data to support reporting i.e ATR, WSP, BBEEE
  • Conduct pre- and post-assessments, where applicable, to determine competency levels of employees before and after training sessions
  • Set up training rooms, where applicable, as per bookings and number of delegates
  • Report any faulty equipment/general maintenance and arrange for servicing, cleaning etc. timeously and ensure that training rooms are cleared on the last day of the course
  • Plan, schedule, coordinate and deliver high-quality training sessions, per target and business unit requirements, that foster skill development, knowledge enhancement and professional growth
  • Complete attendance registers
  • Invigilate module assessment sessions
  • Monitor the return of all learner feedback evaluations and mark all assessments, record results as required, compile delegate reports and provide timeous feedback to managers on the delegate results
  • Compile coaching plans, where necessary for managers and coordinate timeous remedial and/or reassessment of delegates that are not yet competent
  • Sign certificates within 14 days of completing a course and coordinate the delivery thereof
  • Provide assistance to induction delegates as and when required
  • Provide support during any training-related initiatives or projects run within the business (process improvement, system changes, new products etc.)
  • Coordinate and place timeous orders for refreshments, stationary, training materials etc.

Training Evaluation

  • Assess the impact and effectiveness of training programs on participants to determine whether training initiatives are achieving their intended outcomes and delivering value to the organisation
  • Use the feedback to make continuous improvements to the training content, delivery methods and overall strategy to meet the evolving needs of the organisation.

Learning Culture

  • Encourage a culture of continuous learning and development within the organisation to drive innovation and excellence.

Reporting and Administration

  • Document all stakeholder interactions, needs assessments and training plans
  • Provide regular reports to business leaders and HCBP’s on training, training needs, stakeholder engagement activities and program outcomes
  • Compile and submit monthly reports to the Training Manager and relevant HCBP’s (including status of training activities, training outcomes, delegate and facilitator feedback, management feedback, alignment with business objectives, special project progress, stakeholder engagements, development requests etc.)
  • Capture all quotations/invoices correctly on the procurement system and ensure timeous payments
  • Provide input into nuances that contribute to the budget compilation of the training department
  • Respond to all e-mails and telephone messages timeously
  • Escalate all unresolved matters to Training Manager timeously.

Self-Management, Development and Compliance

  • Keep up to date with existing Human Capital policies and operational procedures and ensure changes that have been communicated are in place
  • Read and understand all relevant communications issued to be able to provide effective guidance and support to the business
  • Maintain knowledge and practical application of business products, services, systems, processes and procedures
  • Check conformity to the Quality Management System and provide the necessary feedback and training for identified non-compliance
  • Be aware of and identify any opportunities for improvement, waste reduction or potential risks and communicate to management for action.

Internal and External Stakeholders

The role requires close engagement and collaboration with key internal and external stakeholders

Internal Stakeholders

All Departments.

External Stakeholders

Training Suppliers, Vendors, Service Providers.

Academic Qualifications

Essential:

  • NQF Level 4 Qualification (Grade 12)
  • Facilitator or equivalent certificate
  • Valid Driver’s License
  • Valid Passport.

Advantageous:

  • NQF Level 5 Qualification in Training/Content Design /Education or relevant field
  • ODETDP qualification.

Note: This role requires travel from time to time. This role may be required to work overtime/after hours from time to time.

Work Experience

Essential:

  • 2-3 Years’ Experience in vehicle rental and leasing/automotive
  • Experience in the training or education environment.

Advantageous:

  • 2-3 Years’ Content design and / development experience
  • Experience in working within a Human Capital environment
  • Leasing Operations experience/Rent a Car Operations experience.

This job requires that the employee maintains the highest level of Honesty and Integrity as he /she will have access to company assets, cash handling and confidential record storage areas. This requires that a formal personal background check is undertaken.

If you have not heard anything from us after 2 weeks of applying, please consider your application unsuccessful. Applications closing date 10/06/2026

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