Overview
Trainee Call Centre Agent Jobs in Cape Town, South Africa at Old Mutual South Africa
Let’s Write Africa’s Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
What is a Trainee Call Centre Agent?
Do you have what it takes to work for a leading financial services company? Then you may be what we are looking for. Whether you’re a graduate or an experienced professional trying to elevate your career, Old Mutual has something to offer you.
What is required of you?
Role Description
/ Key Performance Areas
Marketing Old Mutual products to new and existing clients telephonically, in line with the client’s needs and financial goals, to enable positive financial futures and protection of assets and estate.
As a financial services professional, you will be accountable for maintaining superior service delivery to your customers, through effective personal time and task management.
What do we need from you?
Matric/Grade 12
6-12 months outbound call centre sales/retail sales experience
Previous financial services experience desirable
Clear credit and criminal records
Computer Literacy (MS Office)
Excellent communication skills (written and verbal)
Personal Qualities
Good interpersonal skills
Customer oriented
Target and Results Driven
Remaining resilient despite setbacks
Ability to influence others
Driven by financial reward
Good time management skills
What we can do for you!
Assist you in reaching your career goals and dreams by helping you grow, develop and build on your future aspirations through quality training and support to reach your potential. We lead with our values, which is at the heart of the great things we do. We champion our customers and employees. We are passionate about diversity and inclusion for mutually positive futures throughout our business clusters – Old Mutual Finance, Retail Mass Market, Old Mutual Invest and Personal Finance.
The Group provides many opportunities for growth and development.
Preference will be given to suitably qualified candidates in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
So what now?
If you think you fit the bill, have a desire to join a respected financial services business and would like to set your own earnings potential, apply now!
Skills
Consultative Selling
Customer Complaint Management
Customer Feedback Management
Customer-Focused
Customer Relationship Management (CRM) Software
Customer Service
Customer Service Operations
Customer Understanding
Data Management
Digital Consumer Engagement
Identifying Sales Opportunities
Probing Questions
Sales Data Management
Strengthening Customer Relationships
Upselling
Competencies
Action Oriented
Communicates Effectively
Customer Focus
Decision Quality
Demonstrates Self-Awareness
Ensures Accountability
Instills Trust
Interpersonal Savvy
Education
NQF Level 3 & NQF Level 2 – Below school leaving
Closing Date
30 December 2025, 23:59
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19. All prospective employees are required to disclose their vaccination status as part of the recruitment process. Please refer to Old Mutual’s Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.
The Old Mutual Story!
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Title: Trainee Call Centre Agent
Company: Old Mutual South Africa
Location: Cape Town, South Africa
Category: Sales (Customer Success Mgr./ CSM)
