Overview
Tour Manager Jobs in Johannesburg, Gauteng, South Africa at Sunway Safaris
Title: Tour Manager
Company: Sunway Safaris
Location: Johannesburg, Gauteng, South Africa
Job Title: Tour Manager / Head Guide
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Main Responsibilities:
Recruitment of guides
Managing their qualifications, licenses, etc (making sure they are still valid & up to date)
Training of current and new guides
Creating guide contracts for tours
Pre-tour briefing for each tour and assisting guides with changes, etc
Scheduling guides on tours for the year (English & German tours), and managing the vehicle schedule
Tour debriefing on return to discuss any issues / complaints
Analysing tour reports & client feedback forms & reporting to management
Guide support when on tour
Balancing of tour cash/cards & updating guides salary books
Check that the guides have work permits in place for cross country tours
Weekend departure briefings for clients (rotational basis)
Weekend telephonic assistance when needed on the HR emergency phone (transfers, guide queries, etc)
Update route descriptions / timing sheets, etc when there are changes to tours
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Desired Qualities:
Experience in overlanding / tour guiding
Proven HR experience (travel/tourism industry) a bonus
Detail oriented
Strong communication and organisational skills
Ability to manage a diverse team
Able to work under a lot of pressure (Peak season can be very hectic)
Adaptable, and able to think on their feet
