Overview
TOUR CONSULTANT (TOUR AND TRAVEL COMPANY)– SOUTH AFRICA Jobs in Pretoria, Gauteng, South Africa at Career Options Africa Ltd
Title: TOUR CONSULTANT (TOUR AND TRAVEL COMPANY)– SOUTH AFRICA
Company: Career Options Africa Ltd
Location: Pretoria, Gauteng, South Africa
BACKGROUND INFORMATION
Career Options Africa Group is a HR Consultancy firm specializing in Recruitment, HR outsourcing and Immigration support in Africa with offices in Kenya, Uganda, Tanzania, Rwanda, Democratic Republic of Congo (DRC), Burundi, Nigeria, South Africa and South Sudan.
Our client, a tour and travel company, is seeking a Tour Consultant to be based in South Africa.
THE JOB
MAIN TASKS AND RESPONSIBILITIES.
Quotations
● Checking proposals quoted by the sellers.
● Adding supplements, surcharges or discounts where needed.
● Constant communication with sellers for inquiries and feedback.
● Checking pre-confirmed programs and keeping track of unpaid bookings.
● Ensuring room configuration and pricing are correctly updated in the meister.
● Negotiating rates and ensuring that the meister has correct and up to date rates/prices.
Reservations
● Making provisional bookings for the company’s guests.
● Asking quotations to check if a booking is all good before working on it.
● Making all the reservations and follow-ups-on the Booking Auto release.
● Ensure clients’ special requests on accommodation and room specifications are correct.
● Following up confirmation of booking vouchers and booking – Domestic flights, International Flights.
● Ensure right vehicle booking has been made for the clients
● Preparing files and itineraries with all information and advance requests of all services included in the programs.
● Making sure all suppliers send the correct invoice for accurate evaluation
Transport
● Ensuring overall smoothness of safaris.
● Handling Lost Luggage of clients in coordination with vehicle suppliers.
● Act as a contact Person for the Sales Team in the Transport Department.
● Monitoring and ensuring compliance to contract terms between vehicle suppliers and the company
Quality Assurance
● Preparing Briefings for Clients and tour leaders/guides.
● Confirm all files for daily movements and check the accuracy of the information.
● Obtain a copy of POP for all the bookings
● Confirm hotel check-in and checkout times for clients.
● Ensure that all activity bookings of clients are correctly booked.
● Confirm Arrival and departure time for flights/check client’s schedule (and update info in the Proposal Meister if needed)
● Ensure that safari Packs have directions to the rental car office, briefings (in client’s language), business card for the customer satisfaction and flight ticket(s)
Sales Support/Customer Satisfaction
● Be available for emergency support during customer travel and be creative in making solutions to everyone’s satisfaction
● Collaborate on safari-related complaints with the relevant departments.
● Follow established procedures for issue resolution.
● Occasionally meet the customers for major issue resolution
● Assist the team in refund management through Asana
● Be the main information center for the sales team
Evaluations
● Evaluate all confirmed proposals.
● Compare rates in the invoices with ones in the meister
● Follow up on any missing invoices in the confirmed proposals
● Follow up with the accounts department to ensure payments are made on time
● Ensure the quality assurance team receives all the files that have the correct information before arrival
● Picking all confirmed files – check if they all have invoices, check the number of rooms, room category, and check-in and check-out dates are all correct
General responsibilities
● Ensure to communicate in a positive way with all your colleagues and external suppliers.
● Individual additional tasks that are not described in this job profile are proportional to the knowledge and work experience that we can expect from an employee and have the goal of achieving the (international) organization’s goals while meeting current operational priorities
QUALIFICATIONS
The job holder should have the following qualifications.
- Bachelor/Diploma in the relevant field of study
- Minimum of two (2) years of experience with at least one year in a busy tour operations company.
THE RIGHT PERSON FOR THE JOB
The ideal candidate should possess the following skills and competencies.
- Attention to detail
- Teamwork and collaboration
- Good communication and reporting skills
- Reliability
- Problem solving and decision-making
- Result oriented
- Customer Oriented
- Knowledge of local and international travel requirements and regulation
- Knowledge of travel booking systems and software
- Knowledge of geography for different tour destinations and activities within the country
WHAT WE ARE OFFERING THE RIGHT PERSON
We are offering the successful candidate a monthly basic salary ranging from ZAR 15,000 – ZAR 22,500
HOW TO APPLY
Visit www.careeroptionsafricagroup.com and www.hreastafrica.com for more details on this position.
Send CV only to [email protected] by 10th August 2026 subject heading, as TOUR CONSULTANT. However, applications will be reviewed as they are received, and qualified candidates called for an interview as soon as their CVs are received. Kindly indicate current, last or expected salary in the CV.
Candidates who do not hear from us by this date should consider their applications unsuccessful.