Overview
Tier 2/Tier 3 Technical Support Engineer – US Hours Jobs in Johannesburg, Gauteng, South Africa at Netsurit
Title: Tier 2/Tier 3 Technical Support Engineer – US Hours
Company: Netsurit
Location: Johannesburg, Gauteng, South Africa
Job Description
Tier 2/3 Technical Support Engineer
Location: South Africa (Serving USA Clients)
Model: Remote
Requirements:
The IT Services Consultant must have at least 3-5+ years’ experience in the IT & Networking environment and must have formal IT qualifications, ideally Microsoft roll-based certifications.
A candidate with both the attitude and aptitude to succeed in Server/Network Support, Cloud technologies,
Projects and Client services consulting will fill this position. The candidate must have a love for all things IT, have strong problem-solving skills and display an eagerness learn and grow within the Netsurit team.
The successful candidate should have a minimum of 3 year remote support experience.
Duties and Responsibilities:
The IT Services Consultant will be responsible for high-end, proactive as well as reactive Technical Support for the Netsurit client portfolio, including but not limited to:
Design and implement projects as per client requirements and project scope
Infrastructure security analysis and reporting
Client documentation and policy design
Incident management, Problem management, Resolving Service Requests, and applying
Change Management where necessary.
Good general understanding of the ITIL Framework and ITSM Systems
Excellent knowledge on Microsoft technologies including but not limited to
Office 365, Microsoft 365, Azure, Hyper- V / VMWare
Must have a good knowledge of TCP/IP Networking protocols, VLANs, installing and configuring firewalls, managed switches, and routers.
Must have a good understanding of network security, malware/ransomware prevention.
Assist / mentor junior consultants and host technical workshops for the team
