Overview
Thompsons – Intermediate/Senior Travel Consultant/JNB, CPT, DUR Jobs in Durban, South Africa at Cullinan Holdings Limited
Position: Â Thompsons Holidays – Intermediate/Senior Travel Consultant (JNB, CPT, DUR)
Job
Purpose
Are you an energetic, well-traveled, passionate individual who loves everything about travel? Are you acustomer-centricand motivated team player? Is your passion turning holiday dreams into a reality? We are seeking experienced travel consultants nationally (
Johannesburg/Durban/Cape Town
) in our call centre.
Our travel consultants provide world-class service by effectively managing and coordinating the selling and booking of holiday packages to the travel agent, in order to achieve personal and companysales targets, in line with the company strategy.
Requirements Key Objectives
Offer professional travel advice and provide accurate and creative quotations to customers/agents by discussing client requirements either via call center or over e-mail, advising on suitable options in line with customer requests and striving to exceed expectations.
Successful achievement of personal sale targets by actively closing the sale and converting quotations to bookings.
Effective management of booking administration processes including planning and preparation of cost itineraries, making flight, accommodation, and related bookings, actioning amendments and cancellations, and adhering to payment processes.
Maintain high levels of quality and productivity by managing workload and meeting deadlines.
Ensure processes are followed to reduce errors and losses and take pride in your quality of work.
Offer world-class service and provide a ‘wow’ experience to our customers.
Develop a culture that strives to exceed expectations.
Qualifications And Minimum Experience Required
Travel and Tourism Certificate
Amadeus or GDS and an understanding of airfare rules
Excellent numeracy and literacy skills
3-5 years of travel industry experience in a retail or tour operator environment is essential with a proven record of reachingsales targets
Practical experience with compiling travel packages and creating costings
Working knowledge of Microsoft Word, Excel, and Outlook
Good geographical knowledge
Thorough working knowledge of the reservation process from input to output (end to end)
Experience with reading and interpreting contracts
Accurate and detail-oriented, with a compulsive attention to small details
Effective communicationskills (effective written and verbalcommunication)
Please note:
If you have not heard anything from us after 2 weeks of applying, please consider your application unsuccessful.
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Title: Thompsons – Intermediate/Senior Travel Consultant/JNB, CPT, DUR
Company: Cullinan Holdings Limited
Location: Durban, South Africa
Category: Sales, Customer Service/HelpDesk
