Overview
Telesales Consultant Jobs in Durban, KwaZulu-Natal, South Africa at Risk Group
Title: Telesales Consultant
Company: Risk Group
Location: Durban, KwaZulu-Natal, South Africa
WE’RE HIRING | TELESALES CONSULTANT
Mount Edgecombe, Durban | Full-Time
Risk Group is looking for an experienced, motivated and target-driven Telesales Consultant to join our team.
An established existing customer base is available, and the successful candidate will be responsible for developing those relationships, identifying opportunities and generating additional sales across our group of companies.
This is an active sales role. We need someone who is confident speaking directly to customers, engaging with decision-makers and identifying opportunities to cross-sell training, consulting, software and certification services.
THE ROLE
Your responsibilities will include:
• Calling and developing our existing customer base
• Re-establishing contact with customers we have not spoken to recently
• Identifying new requirements and opportunities within existing customers
• Cross-selling training, consulting and software solutions offered by Risk Group
• Identifying certification opportunities for our sister company, Wynleigh International Certification Services
• Understanding the customer’s current ISO standards, management systems and future requirements
• Following up enquiries, quotations and open sales opportunities
• Speaking directly to ISO and management-system decision-makers
• Arranging and conducting Microsoft Teams meetings with prospective and existing customers
• Attending face-to-face customer meetings where required
• Building relationships with Quality Managers, SHEQ Managers, HSE Managers, HR/L&D Managers, Operations Managers, executives and other relevant decision-makers
• Booking appointments and progressing opportunities through to sale
• Maintaining accurate customer and opportunity information in Zoho CRM
• Managing customer activities, tasks and follow-ups using the Zoho Suite
• Working with company documents and information through Microsoft SharePoint
• Managing professional customer correspondence, calendars and meetings through Microsoft Outlook
• Achieving agreed daily, weekly and monthly sales and activity targets
TARGET-DRIVEN SALES ENVIRONMENT
The successful applicant must be highly target-driven and comfortable being measured on performance.
You will be expected to work towards clearly defined targets, including:
• Telephone activity
• Customer contacts
• Follow-ups
• Appointments and Teams meetings
• Face-to-face meetings
• Opportunities generated
• Quotations progressed
• Pipeline value
• Sales closed
• Revenue achieved
You must be able to manage your own activity, maintain momentum and take responsibility for achieving agreed sales targets.
CROSS-SELLING IS A KEY PART OF THIS ROLE
The successful candidate must be able to look beyond the customer’s immediate enquiry and identify additional opportunities across our services.
An existing training customer may also require:
• Additional ISO or management-system training
• Consulting or implementation support
• Auditing services
• INCIDIO or INCIDIO365 software solutions
• Certification through our sister company, Wynleigh International Certification Services
You must be confident asking the right questions, understanding the customer’s business needs and identifying where other services within the group may add value.
ESSENTIAL REQUIREMENTS
Applicants must have:
• Previous telesales or B2B telephone sales experience
• A proven ability to work to and achieve sales targets
• A strong results-driven and target-driven approach
• Practical working experience with Zoho CRM
• Working knowledge of the Zoho Suite
• Practical experience using Microsoft SharePoint
• Strong working knowledge of Microsoft Outlook
• Confidence conducting customer meetings through Microsoft Teams
• The confidence and professionalism to attend face-to-face meetings with organisational decision-makers
• A professional and confident telephone manner
• Strong written and verbal communication skills
• Excellent follow-up and organisational skills
• The ability to develop existing customer accounts
• The ability to identify cross-selling opportunities
• The confidence to ask for the business and close sales
• Strong CRM and administrative discipline
• The ability to work independently and manage a daily sales schedule
Experience within ISO, SHEQ, training, consulting, certification, professional services or B2B software would be a strong advantage.
WORKING CONDITIONS
Location: Mount Edgecombe, Durban
Working hours: 07h30 – 16h30, Monday to Friday
Lunch break: 30 minutes
Parking: Provided
Annual leave: 15 working days per annum
Remuneration: Basic salary plus commission
WHAT WE OFFER
• An established existing customer base
• Multiple products and services to sell
• Opportunities to cross-sell across Risk Group and our sister company
• Basic salary plus commission
• An established CRM and sales environment
• Exposure to organisations across a wide range of industries
• Office-based support and established business systems
• Parking provided
IMPORTANT
This is an active telesales and customer-development position in a target-driven sales environment.
We are not looking for someone who simply waits for enquiries or sends quotations.
The successful candidate must actively contact customers, understand their requirements, engage with decision-makers, identify opportunities across training, consulting, software and certification, and be personally accountable for achieving agreed sales targets.
Strong systems discipline is essential. Every customer interaction, opportunity, meeting, task, follow-up and next action must be accurately maintained in Zoho CRM.
TO APPLY
Please send your CV together with a short introduction confirming:
- Your telesales or B2B sales experience
- The sales targets you have previously worked towards
- Your recent sales achievements against target
- Your experience using Zoho CRM and the Zoho Suite
- Your experience using SharePoint, Outlook and Microsoft Teams
- Your experience dealing directly with organisational decision-makers
- Your experience with cross-selling or account development
- The products or services you have previously sold
- Your current or most recent basic salary and commission structure
- Your availability to start
Email: [email protected]
Office: 031 569 5900
Please do not apply if you do not have practical working experience with Zoho CRM or are not comfortable working in a target-driven sales environment.
If you are confident on the telephone, comfortable engaging with decision-makers and motivated by achieving measurable sales results, we would like to hear from you.