Overview
Technology Implementations Specialist Jobs in Cape Town, South Africa at Boldr
A LITTLE BIT ABOUT Boldr
Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified,meaningful workin communities around the world.
We are a global team, united by our desire to connectdiversepeople with common values for boldr impact.
We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.
LET’S START WITH OUR VALUES
Meaningful connections start with AUTHENTICITY
We do our best work by being CURIOUS
We grow by remainingDYNAMIC
Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
At the heart of great partnerships, we’ll always findEMPATHY
WHAT IS YOUR ROLE
The Technology Implementation Specialist plays a crucial role in supporting Boldr’s client implementations by identifying, deploying, and optimizing AI & Technology solutions across both internal and client projects. You will manage a portfolio of initiatives across three key focus areas: internal AI opportunity identification, technology readiness assessments for clients, and end-to-end solution deployment. This is animpactfulrole where you will work on a mix of technical and consultative tasks, from conducting AI-readiness assessments tohands-onsystem deployment and integration.
You’ll work cross-functionally with clients and internal teams to ensure a smooth implementation tailored to each unique environment.
WHY DO WE WANT YOU
We are looking for an impact-driven individual who is passionate about using technology solutions to enhance Boldr’s offerings and support our clients. We want you to bring your 110% to everything you do, helping us achieve ourPurposeby sharing your unique talents, embodying our values, and providing exceptional client service.
WHAT WILL YOU DO
Internal Solution Development
Identify and prioritize opportunities for AI and Automation solutions within Boldr’s internal operations, focusing on teams such as Talent Acquisition, HR/People, and Finance.
Lead the end-to-end process of researching, deploying, and optimizing solutions that enhance internal workflows and efficiency.
Manage any necessary technical elements, including scripting and API integrations, to ensure successful deployment.
Readiness Assessments for Clients
Conduct technology readiness evaluations by analyzing client problem statements, desired outcomes, and documentation for client suitability.
Review client SOPs, ticket and volume analysis, and other critical documentation to assess potential areas of impact.
Provide clients with clear recommendations, including alternative solutions (e.g., automation or tooloptimization), to maximize their outcomes.
Solution Deployment for Clients
Support AI-ready / technology-ready clients through the complete implementation of chosen tools and solutions tailored to their specific needs.
Configure and deploy a variety of systems, whether embedded in client CRMs (e.g., Zendesk, Gorgias) or external AI platforms (e.g., Forethought, Kodif, Pixie Brix).
Own the client journey from initial setup to full deployment, ensuring a seamless transition andclient satisfaction.
WHAT WE’LL LIKE ABOUT YOU
YOU ARE…
Curious and authentic, just like us! #beboldr
An analytical and critical thinker with keenattention to detail
Passionate aboutclient satisfactionandinnovativetechnology
YOU HAVE…
A Bachelor’s Degree in a relevant field or equivalent …
Title: Technology Implementations Specialist
Company: Boldr
Location: Cape Town, South Africa
Category: IT/Tech
